Shelter/meal for homeless & travellers
Assesses if the organization provides or facilitates access to shelter and/or meal provision for people experiencing homelessness (including rough sleepers, sofa-surfers) and for wayfarers/stranded travellers (ibn al-sabīl). The criterion emphasizes dignity (Hifẓ al-‘Irḍ), safety, and non-discriminatory access for all, including Gypsy, Roma and Traveller (GRT) communities and those with No Recourse to Public Funds (NRPF). *Note: 'travellers' refers to individuals temporarily away from home and in need (ibn al-sabīl), including but not limited to GRT where relevant.*
| Metric | Shelter/Meal Service KPI Set |
|---|---|
| Target | Scorecard targets met |
| Frequency | Monthly |
| Method | Composite scorecard: Frequency, Reach, Safety, Compliance, Outcomes, Accessibility. |
| Unit | Composite |
Level 1: Initial/Ad-hoc
Support is ad-hoc, reactive, or non-compliant. No formal process or dedicated resources.
Level 2: Developing
Recurring provision (e.g., monthly) exists with basic policies. Operations are informal; compliance documentation is partial.
Level 3: Established
Weekly provision with a documented compliance pack (Fire RA, Food Reg, Safeguarding). Basic operational metrics (meals/beds) are tracked.
Level 4: Advanced
Weekly provision integrated with partners (housing, health). Outcomes are measured (referral success), and feedback drives improvement.
Level 5: Optimizing
Sector leader: Weekly+ provision, co-designed with beneficiaries, external assurance/audit, and active advocacy for systemic change.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | Core safety (fire risk, insurance) and basic data minimisation apply, but formal shift SOPs and complex data sharing agreements can be scaled down. |
| Small | partial | Requires essential premises safety and GDPR compliance, but formal documentation and shift SOPs can be simplified. |
| Medium | full | Full compliance expected for formal shelter/meal services, including complete premises packs and strict GDPR protocols. |
| Large | full | Standard requirement for large organisations running services for vulnerable adults. |
| Major | full | Standard requirement for major organisations running services for vulnerable adults. |
Applicable When
- The organization has the resources to provide shelter or meals
- The organization operates in an area with homeless individuals or travellers in need
Not Applicable When
- The organization's focus is exclusively on other areas of community welfare
- Providing shelter or meals would compromise the organization's primary mission or sustainability
- There is an organization in the same geographical area better suited to conduct said task.
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json
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