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CWE-CWR-08 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Domestic-abuse safe-response protocol & trained leads

Assesses if the organization has a domestic abuse safe-response protocol and trained leads, evaluating its commitment to safeguarding and providing a safe point of contact for victims. It explicitly defines the organization's role as providing first-response, immediate safety planning, and warm referral—not counselling, mediation, therapy, or legal advice. The protocol applies to disclosures from service users, congregants, staff/volunteers, and third-party concerns in both on-site and online settings.

Assessment Questions
  1. Does the organization have a formally documented domestic abuse safe-response protocol with a clear 'no mediation' rule?
  2. Are there ≥2 designated leads (different genders) with valid training certificates?
  3. Show how out-of-hours disclosures are handled and who is on-call.
  4. Provide an anonymised case file (or template) demonstrating DASH risk assessment, safety plan, and warm referral.
  5. How do you enforce the no-mediation rule and stop well-meaning community 'reconciliation'?
  6. What supervision/debrief and vicarious trauma support exists for DA Leads?
  7. What is your information-sharing decision test when consent is withheld but risk is high (show Decision Record template)?
Evidence Requirements
  • Copy of the domestic abuse safe-response protocol (including no-mediation rule).
  • List of designated leads with contact info and training certificates (syllabus/dates).
  • Anonymised case note template + redacted sample showing safety planning.
  • Information Sharing Decision Record template.
  • Audit tool/checklist and last action plan with closure evidence.
  • MOU/SLA excerpt showing referral response expectations and named contacts.
  • Tabletop exercise record (scenario test) conducted within the last 12 months.
Scoring Guidelines
LevelRatingDescription
5 5/5 Comprehensive protocol with advanced training, external supervision, outcome-based KPIs, and active community prevention programs.
4 4/5 Protocol fully implemented with DASH/MARAC integration, trained leads (role-specific), annual audit, and formal referral SLAs.
3 3/5 Approved policy exists with ≥2 leads (basic training), safe reporting channels, and a clear referral list, but process is basic.
2 2/5 Draft policy exists or informal practice only; single point of contact; no formal training or audit.
1 1/5 No DA protocol in place.

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:00.302755

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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