Domestic-abuse safe-response protocol & trained leads
Assesses if the organization has a domestic abuse safe-response protocol and trained leads, evaluating its commitment to safeguarding and providing a safe point of contact for victims. It explicitly defines the organization's role as providing first-response, immediate safety planning, and warm referral—not counselling, mediation, therapy, or legal advice. The protocol applies to disclosures from service users, congregants, staff/volunteers, and third-party concerns in both on-site and online settings.
| Metric | Domestic Abuse Response Maturity |
|---|---|
| Target | 100% Compliance + >80% Training + <24h Triage |
| Frequency | Annual |
| Method | Composite: Policy/Leads (Y/N) + % Staff Trained + Response Time + Audit Completion |
| Unit | Composite |
Level 1: Initial/Ad-hoc
No formal protocol or designated leads exist. Any response to disclosures is ad-hoc, inconsistent, and may lack safety and confidentiality considerations.
Level 2: Developing
There is informal awareness. Some leaders may be informally designated as points of contact, but there is no documented protocol, formal training, or audit.
Level 3: Established
Minimum Standard: A documented safe-response protocol is in place with ≥2 designated leads who have basic DA training. Safe reporting channels and a referral list are established.
Level 4: Advanced
Enhanced Standard: Protocol fully implemented using DASH RIC and MARAC pathways. Leads have role-specific training. SLAs with partners are active. Annual audit is conducted.
Level 5: Optimizing
Excellence Standard: Protocol is data-driven with outcome KPIs. Leads receive external supervision. Organization runs active prevention campaigns and undergoes peer review.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | Basic 999 protocol and no-mediation rule are mandatory, but formal trained leads and case note templates may be disproportionate for all-volunteer groups. |
| Small | partial | Core policy and safe-response protocol apply, but may rely on a single volunteer safeguarding lead rather than multiple certified leads. |
| Medium | full | |
| Large | full | |
| Major | full |
Applicable When
- The organization interacts with members of the public
- The organization has employees or volunteers who might need support or be in a position to support others
- The organization aims to promote Islamic values of justice, compassion, and community welfare
Not Applicable When
- The organization is a holding company with no staff or public interaction
- The organization is a strictly commercial B2B entity with no social/community mandate (though employee safeguarding still applies)
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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