Needs-assessment with stakeholders
Assesses whether the organization conducts systematic, mixed-method needs and assets assessments with community stakeholders (including marginalised groups) to ensure its welfare and health services are relevant, safe, accessible, effective, and co-designed where appropriate. This collaborative approach embodies the Islamic principle of shura (mutual consultation), ensuring interventions address the community's true maslahah (public interest). Engaging vulnerable populations helps fulfill the Maqasid al-Shariah (objectives of Islamic law) aimed at hifz al-nafs (preservation of life) and upholding human dignity.
| Metric | Needs assessment quality and uptake |
|---|---|
| Target | Include numeric targets |
| Frequency | Quarterly review; annual board report |
| Method | 1) Coverage rate: % of priority segments engaged vs stakeholder map target (Target ≥ 80%). 2) Equity-of-voice index: % of sessions/tools designed for underrepresented groups. 3) Action conversion rate: % of recommendations implemented or resourced within 12 months (Target ≥ 70%). 4) Time-to-action: Median days from report sign-off to decision/action (Target ≤ 90 days). 5) Transparency timeliness: Days from fieldwork end to public summary (Target ≤ 60 days). Note: For small cohorts, use directional targets and avoid intrusive data collection. |
| Unit | Percentage/days |
Level 1: Initial/Ad-hoc
Needs assessments are informal and reactive, typically based on anecdotal feedback or complaints rather than a structured process.
Level 2: Developing
The organization conducts planned but basic needs assessments (e.g., simple surveys) for major projects or services. The process is not yet standardized across the organization.
Level 3: Established
A systematic and regular process for conducting needs assessments with key stakeholder groups is established and documented. Findings are formally reported to management.
Level 4: Advanced
Needs assessment is fully integrated into the strategic planning and service design cycle. The organization uses diverse methods to engage a wide range of stakeholders, and results demonstrably influence service improvements and resource allocation.
Level 5: Optimizing
The organization proactively anticipates future community needs through ongoing dialogue and co-design partnerships with stakeholders. It is recognized as a leader in community-centric service design and shares its best practices.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | exempt | Formal mixed-method assessments with ToRs and sampling plans are highly disproportionate for volunteer-run groups; informal local knowledge suffices. |
| Small | partial | Scaled down to basic, informal community consultation; formal mixed methods, ToRs, and costed reports are too resource-intensive. |
| Medium | partial | Regular needs assessments are expected, but methodologies can be simpler (e.g., basic surveys) without requiring extensive formal sampling plans or DPIAs. |
| Large | full | |
| Major | full |
Applicable When
- The organization provides direct services or resources to community members.
- The organization aims to improve the well-being of a specific community or population group.
Not Applicable When
- The organization focuses solely on religious or educational activities without direct welfare or health components.
- The organization's activities are primarily focused on advocacy or representation without providing direct services.
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
Sign in to post a comment.