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CWE-CWR-16 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Bereavement support available

Evaluates the provision of religiously sensitive bereavement support, a core expression of Islamic *raḥmah* (mercy) and *muʾāzarah* (mutual aid). Providing this care builds community trust and supports stakeholder well-being, fulfilling an essential duty and demonstrating operational compassion. Offering structured *taʿziyah* (consolation) aligns directly with the *Maqāṣid al-Sharīʿah* (objectives of Islamic law) by safeguarding emotional resilience and *ḥifẓ al-nafs* (preservation of the soul). This empathetic engagement reinforces *takāful* (social solidarity) during profound grief.

Assessment Questions
  1. Is there a documented policy defining the scope of support (pastoral vs clinical) and boundaries?
  2. Show your safeguarding and crisis protocol (including suicide/self-harm) and evidence staff can apply it (e.g., via scenario-based check).
  3. What mechanisms are in place to refer high-risk cases to qualified partners (MOUs with SLAs)?
  4. How do you ensure staff/volunteers are competent (e.g., role-play, knowledge checks on rites)?
  5. Describe the rapid response pathway and the contents of your 'Urgent Burial Pack' for coroner liaison.
  6. How is consent captured and data protected? Do you have an Appropriate Policy Document (APD) if using Schedule 1 conditions?
  7. What supervision or reflective practice is provided to staff/volunteers to manage psychological risk?
  8. How do you ensure accessibility (interpreters, gender preferences, child pathways with parental consent)?
  9. Show your case note template and explain your retention/anonymisation process.
  10. What equality monitoring do you perform (minimum dataset) and how is it used to ensure fair access?
Evidence Requirements
  • Documented bereavement support policy with scope statement and referral threshold checklist.
  • Safeguarding and crisis protocol (adult/child) with flowchart.
  • MOUs with referral partners (including SLAs and Data Sharing Agreements).
  • Training matrix, competency assessment records (e.g., role-play sign-off), and supervision logs.
  • Urgent Burial Pack (Coroner guidance, templates, authorised signatories).
  • Privacy Notice, Consent Forms, and Appropriate Policy Document (APD) if applicable.
  • Case note template and retention schedule.
  • Anonymised records of support and equality monitoring reports.
  • Feedback reports and outcomes analysis.
  • DBS checks and safer recruitment records.
Scoring Guidelines
LevelRatingDescription
5 5/5 Comprehensive, integrated support. Median initial contact <12h. Active community training/mentoring. Published outcomes report. External audit of case notes/supervision quality.
4 4/5 Strong support with trained personnel. ≥2 trained staff (annual refresher + competency check). ≥2 MOUs with SLAs. Initial contact ≤24h. Supervision quarterly. Feedback response rate ≥40%. APD in place.
3 3/5 Basic support available. Written policy with scope defined. 1 named coordinator. ≥1 MOU. Initial contact ≤72h. Basic records, feedback, and privacy notice.
2 2/5 Minimal or informal support. Ad-hoc response without clear policy or privacy controls.
1 1/5 No bereavement support available.

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 12:06:24.414786

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json

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