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CWE-CWR-18 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Mental health awareness training for staff/volunteers

Assesses whether the organization provides mental health awareness training for its staff and volunteers to equip them to recognize and respond appropriately to mental health concerns in the community, supported by robust internal governance, data protection, and support systems. Rooted in the Maqasid (higher objectives) of hifz al-aql (preservation of intellect) and hifz al-nafs (preservation of life), this training fosters rahmah (compassion). It ensures personnel embody takaful (mutual solidarity) when assisting vulnerable individuals facing psychological hardships.

Assessment Questions
  1. Which roles are classified as public-facing and what is the training compliance rate by role?
  2. Is there a formal, structured training program in place? Who is required to attend, and how is completion tracked?
  3. Show the internal escalation SOP: who makes decisions, when to inform DSL, and what thresholds apply to adults vs under-18s.
  4. Show an anonymised sample record demonstrating minimal recording + retention category.
  5. How does the organization ensure the training content is relevant, up-to-date, and aligned with both professional standards and Islamic principles?
  6. What support systems (supervision/debriefing) are in place for staff/volunteers in high-exposure roles?
  7. How are disclosures of suicidal ideation/self‑harm escalated and recorded?
  8. What lawful basis/Art.9 condition, ROPA entry, and DPIA support any health data processing?
  9. How are trainers vetted/quality‑assured (accreditation, insurance, safeguarding checks)?
  10. How does the organization measure the effectiveness of its training (e.g., anonymized audit of referrals)?
Evidence Requirements
  • Training curriculum, presentation slides, and handout materials.
  • Official policy/SOP outlining mandatory training, role definitions, and internal escalation protocols (version controlled).
  • Training attendance records/register showing compliance rates by role type.
  • Trainer due diligence file (accreditation, insurance, DBS, CPD logs).
  • ROPA entry for mental health disclosures and Information Sharing Protocol/Data Sharing Agreements.
  • Anonymized audit reports of referral quality and post-training evaluation feedback.
  • Documentation of referral pathways and partnerships with local mental health services.
  • Debriefing/supervision logs (anonymised) for high-exposure roles.
Scoring Guidelines
LevelRatingDescription
5 5/5 Accredited program; 100% of public‑facing roles & Safeguarding Leads trained; ≥75% overall workforce; induction within 12 weeks; refresher compliance ≥90%; measured impact via anonymized audit.
4 4/5 Annual training offer; ≥80% public‑facing roles trained; ≥60% overall; basic evaluation conducted; clear referral pathway documented.
3 3/5 Training is mandatory for public-facing roles but coverage is incomplete (<80%); basic referral list exists; minimal recording rules in place.
2 2/5 Occasional or ad-hoc training; no formal register or escalation SOP.
1 1/5 No mental health training provided.

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:01.900995

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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