Mental health awareness training for staff/volunteers
Assesses whether the organization provides mental health awareness training for its staff and volunteers to equip them to recognize and respond appropriately to mental health concerns in the community, supported by robust internal governance, data protection, and support systems. Rooted in the Maqasid (higher objectives) of hifz al-aql (preservation of intellect) and hifz al-nafs (preservation of life), this training fosters rahmah (compassion). It ensures personnel embody takaful (mutual solidarity) when assisting vulnerable individuals facing psychological hardships.
| Metric | Staff mental health training rate & Referral Quality |
|---|---|
| Target | 100% public‑facing roles trained; ≥75% overall; ≥95% induction compliance. Audit target: ≥85% correct referral/signposting rate. |
| Frequency | Annual |
| Method | Training Rate: (Trained Public-Facing / Total Public-Facing) × 100. Referral Quality: Quarterly anonymised audit of sample (n=10 or 10%) against checklist (Risk Escalated? / Non-clinical signposting? / Minimal recording?). |
| Unit | Percentage |
Level 1: Initial/Ad-hoc
No formal mental health awareness training is provided. Any support is informal, ad-hoc, and dependent on individual knowledge.
Level 2: Developing
Basic mental health resources are available. Occasional awareness sessions held. No formal register or escalation SOP exists.
Level 3: Established
Mandatory training for all public-facing roles (100% coverage not yet achieved) covering role boundaries and confidentiality. Basic referral list exists. Minimal recording rules established.
Level 4: Advanced
Annual training for ≥80% public-facing roles. Internal escalation SOP fully operational with named DSL. Specialist modules for high-exposure roles. Quarterly supervision provided.
Level 5: Optimizing
Certified training (e.g., MHFA) for 100% of public-facing roles and ≥75% overall. Audited referral quality, documented data minimisation, and psychosocial risk controls. Impact actively measured.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | optional | Formal training curriculums and version-controlled SOPs are disproportionate for 0-2 volunteers; basic informal awareness is encouraged but not mandatory. |
| Small | partial | Focus should be on basic mental health awareness for key public-facing roles (e.g., imams, youth leaders) without the burden of complex SOPs or strict percentage tracking. |
| Medium | full | |
| Large | full | |
| Major | full |
Applicable When
- The organization has staff or volunteers
- The organization interacts directly with members of the community
Not Applicable When
- The organization has no staff or volunteers.
- The organization's activities are exclusively non-public-facing (e.g., academic research, grant-making) with no direct service provision.
- There is no realistic likelihood of distress disclosures and no two-way human support channels (phone, chat, email, in-person). If any human support exists, basic awareness requirements apply.
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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