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CWE-CWR-34 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Formal Staff & Volunteer Wellbeing Program

Measures the implementation of a formal, risk-based wellbeing program for all personnel. This reflects the leadership's duty of Riʿāyah (care) and Raḥmah (mercy), and the obligation of Amānah (trust) to safeguard people. The program integrates safeguarding and people risk management, addressing psychosocial hazards (e.g., burnout, trauma) to prevent harm (Lā ḍarar wa lā ḍirār). It advances the maqāṣid by protecting life (Hifz al-nafs) and intellect (Hifz al-‘aql), ensuring workloads align with the Qur’anic principle of ease (Qur’an 2:185) and operational resilience.

Assessment Questions
  1. Provide the latest HSE Work-related Stress risk assessment, action plan, and evidence of controls by domain.
  2. Who is the SLT Wellbeing Lead and how does the Board oversee wellbeing (provide minutes/papers)?
  3. Show the training matrix and completion rates for line-manager mental health, reasonable adjustments, and stress controls.
  4. Describe how special category wellbeing data is handled (DPIA, lawful basis/Art 9 condition, retention, access controls).
  5. Describe the 'Right-to-Disconnect' or out-of-hours protocol and how it is enforced for staff.
  6. How are volunteer wellbeing needs specifically addressed (induction, debriefing) distinct from staff?
  7. Describe the critical incident defusing/debriefing process and clinical supervision arrangements for trauma-exposed roles.
Evidence Requirements
  • HSE Management Standards stress risk assessment + annual review record + action plan.
  • Formal Wellbeing Policy (Staff & Volunteer versions/sections).
  • DPIA for wellbeing/EAP data processing + retention schedule.
  • Training matrix showing line manager completion of mental health/stress training.
  • Right-to-disconnect/out-of-hours policy and on-call rota records.
  • Critical incident SOP and anonymised debrief records/supervision logs.
  • Quarterly wellbeing survey reports and minutes showing Board review.
Scoring Guidelines
LevelRatingDescription
5 5/5 Comprehensive program with >90% training completion, demonstrable year-on-year improvement in wellbeing metrics, and embedded culture of care.
4 4/5 Formal program active; quarterly pulse surveys conducted; stress risk assessment actions >70% complete; volunteer feedback specifically actioned.
3 3/5 Documented policy and basic support (EAP/referral) in place; induction covers wellbeing; critical incident support available but reactive.
2 2/5 Minimal or ad-hoc support; basic sick leave policy only; no formal stress risk assessment.
1 1/5 No formal program, policy, or support mechanisms.

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:04.633715

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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