Post-marital/family counselling service available
Assesses the provision of professional, confidential counselling to uphold family stability. By facilitating reconciliation (sulh) and mercy (rahmah), the organization strengthens the community's core unit. Crucially, this service also supports dignified separation (tasrih bi-ihsan) where reconciliation is not possible or safe, ensuring the prevention of harm (la darar) and the protection of rights.
| Metric | Counselling Service Performance Suite |
|---|---|
| Target | Wait time <14 days; Screening 100% |
| Frequency | Quarterly |
| Method | 1. Median wait time (days); 2. % Intakes with DASH screening; 3. # Safeguarding referrals; 4. Clinical outcome improvement (e.g. CORE-10); 5. Client feedback score. |
| Unit | Composite |
Level 1: Initial/Ad-hoc
No formal service exists. Individuals seeking help are given informal, ad-hoc advice or referrals by leadership on a case-by-case basis without documented safety checks.
Level 2: Developing
Pastoral Support Only: A basic pastoral service (e.g., Imam) exists with a documented 'Scope & Safety Statement' clarifying it is not clinical counselling. A simple intake and safeguarding triage are used; DA/child protection concerns are signposted immediately to qualified services. No joint sessions are conducted where abuse is suspected.
Level 3: Established
Established Service: A formal counselling service is established with a defined clinical triage protocol and referral thresholds. Counsellors operate under a robust confidentiality policy (including couples' consent). Routine DA/child protection screening is conducted at intake (100% target); counsellors receive clinical supervision; DPIA completed.
Level 4: Advanced
Professional Standard: The service is professionally managed by qualified (BACP/UKCP/AFT) counsellors. It meets defined service standards (e.g., 80% seen within 14 days; evening availability). Safeguarding is robust with mandatory DASH screening and 'no joint sessions' protocols for DA. Data on usage and outcomes is reviewed quarterly.
Level 5: Optimizing
Center of Excellence: The service offers specialist tracks (e.g., DA, bereavement) and is fully integrated with other support services. It utilizes data for continuous improvement (PDCA), contributes to community education on family well-being, and fully embodies Iḥsān through dignified care and prevention of harm.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | Must establish clear boundaries defining pastoral care and signpost emergencies; employing qualified clinical counsellors is disproportionate. |
| Small | partial | Requires documented boundaries distinguishing informal pastoral support from clinical counselling, alongside clear crisis signposting. |
| Medium | full | Fully applicable; must clearly separate pastoral care from clinical counselling and use registered practitioners if offering formal counselling. |
| Large | full | Fully applicable; requires robust clinical governance, formal triage processes (e.g., DASH), and accredited counsellors for family services. |
| Major | full | Fully applicable; expected to maintain comprehensive clinical governance, strict exclusion criteria, and advanced safeguarding protocols. |
Applicable When
- The organization has a significant focus on community well-being.
- The organization has the resources to provide or facilitate counselling services.
- The organization identifies a need for counselling services within its community.
Not Applicable When
- The organization's primary function is entirely unrelated to community welfare or family support (e.g., purely commercial enterprises with no social responsibility component).
- The organization lacks the resources or expertise to provide or refer for counselling services.
- The organization serves a population that does not include families or couples.
Related Criteria
Discussion (1)
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