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CWE-HTE-02 Compassion, Welfare & Environment Housing & Tenancy Excellence CORE Excellence v2.9.7

Fair & Transparent Tenancy Management

Assesses whether the processes for allocating housing, managing tenancies, handling rent, and resolving disputes are fair, transparent, and legally compliant. The approach must reflect Islamic principles of justice (ʿAdl), compassion (Raḥmah), and the balance of benefit and liability (Al-Kharāj bi al-Ḍamān), ensuring statutory repair duties are met and eviction is a strictly governed last resort.

Compliance 1
  • Data Protection Controls (ROPA, Privacy Notices)
    Compliance Essential
Good 7
  • Documented Allocations Policy with COI controls and appeals process
    Governance Essential
  • Tenancy Start Pack (Agreement, Handbook, Pre-tenancy check)
    Operations Essential
  • Rent & Affordability SOP including Hardship Protocol (Qur'an 2:280)
    Finance/Welfare Essential
  • Housing Ombudsman Code-compliant complaints policy
    Compliance Essential
  • Sulḥ-first dispute resolution pathway
    Process Important
  • Eviction Review Panel & Proportionality Checklist
    Governance Critical
  • Reasonable Adjustments Policy (Equality Act)
    Inclusion Essential
Better 3
  • Quarterly audit sampling of allocation decisions
    Audit High
  • Benchmarking performance against sector peers
    Improvement Medium
  • Proactive Tenancy Sustainment visits (0-3 months)
    Prevention High
Best 1
  • External mediation for complex disputes
    Resolution Medium

Related Criteria

CWE-HTE-01 Adherence to Housing Quality Standards
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:06.489323

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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