Fair & Transparent Tenancy Management
Assesses whether the processes for allocating housing, managing tenancies, handling rent, and resolving disputes are fair, transparent, and legally compliant. The approach must reflect Islamic principles of justice (ʿAdl), compassion (Raḥmah), and the balance of benefit and liability (Al-Kharāj bi al-Ḍamān), ensuring statutory repair duties are met and eviction is a strictly governed last resort.
| Metric | Rent Collection Rate |
|---|---|
| Target | >98% |
| Frequency | Quarterly |
| Method | Composite of 4 metrics |
| Unit | Percentage |
Level 1: Initial/Ad-hoc
Ad-hoc processes exist. Decisions are case-by-case. No documented allocations policy or formal hardship protocol. Risk of non-compliance with basic tenancy laws.
Level 2: Developing
Basic tenancy agreements and rent collection processes are in place. Allocations policy exists but may lack COI controls. Complaints handling is reactive and may not meet Ombudsman standards.
Level 3: Established
Standardized, compliant processes for Allocations, Rent, and Complaints (Ombudsman aligned). Tenants receive a 'Start Pack' with clear rights/responsibilities. Hardship protocol is defined but may lack proactive triggers.
Level 4: Advanced
Systematic measurement via KPIs. Eviction Review Panel is fully operational with proportionality checks. Reasonable adjustments are proactively offered. Audit sampling of allocations confirms fairness.
Level 5: Optimizing
Sector-leading ethical management. Deep alignment with Maqāṣid al-Sharīʿah (dignity/stability). Continuous improvement via benchmarking and learning loops. Zero unjustified evictions and high tenant satisfaction.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | Core legal tenancy agreements (AST/License) apply if housing is provided, but complex SOPs, formal audit records, and published priority banding are disproportionate. |
| Small | partial | Must meet legal tenancy requirements and provide basic start packs, but formal published allocation policies and extensive SOPs can be simplified. |
| Medium | full | Fully applicable if the charity provides housing or tenancy services. |
| Large | full | Fully applicable if the charity provides housing or tenancy services. |
| Major | full | Fully applicable if the charity provides housing or tenancy services. |
Applicable When
- The organization owns and manages residential properties.
- The organization sub-leases properties to individuals or families.
Not Applicable When
- The organization does not own, manage, or sub-lease any residential properties.
- The organization's housing provision is solely for short-term emergency shelter (e.g., less than 30 days) and not considered tenancy.
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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