Staff/volunteer CPD hours logged; average ≥ 20 h / yr with cohort coverage

This criterion assesses the organization's commitment to continuous learning for all personnel, operationalizing ‘Ilm (knowledge), Kafāʾah (competence), and Amānah (trust). It requires a systematic approach where CPD is not just an average figure but a widely distributed culture of growth. It mandates a minimum average of 20 hours annually, supported by cohort-specific coverage targets to ensure equity. CPD is defined as structured learning (1 hour = 60 mins learning time) including courses, accredited modules, mentoring, and assessed self-study (capped). To ensure Iḥsān (excellence), all non-mandatory learning must include a reflective component (‘niyyah check’ and application), and mandatory compliance training acts as a gateway to service.