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JTW-JME-04 Justice, Trade & Work Justice & Market Ethics CORE Excellence v2.9.7

Whistleblowing protection tested (Speak‑Up)

Verifies the annual testing of whistleblower protections to uphold justice (‘adl), trust (amānah), and the duty of enjoining right and forbidding wrong (Qur’an 3:104). This ensures employees and volunteers can safely report misconduct as a form of sincere counsel (naṣīḥah), safeguarding organizational integrity by proactively addressing ethical risks before they harm stakeholders.

KPI / Measure
MetricSpeak-up effectiveness composite
TargetCoverage ≥95%, SLA ≥95%, Awareness ≥85%
FrequencyAnnual
MethodTest completion + Metrics (Coverage %, SLA %, Awareness %, Re-test pass rate)
UnitComposite Score
Maturity Levels
Level 1: Initial/Ad-hoc

Policy exists; no test plan; 0–1 channels tested; no SLA or DPIA; no governance review.

Level 2: Developing

Ad‑hoc/reactive tests; <50% channel coverage; no formal SLA metrics; no independent oversight.

Level 3: Established

Annual, planned tests with ≥50% channel coverage; at least 2 scenario scripts used; results documented in action log; DPIA completed; reported to oversight role.

Level 4: Advanced

Systematic analysis; ≥80% channel coverage; SLA adherence ≥80%; re-test evidence for failed controls within 60 days; retaliation monitoring log active; independent review by Audit & Risk/Ethics Committee.

Level 5: Optimizing

Integrated with ERM; ≥95% coverage; SLA adherence ≥95%; external benchmarking/assurance (e.g., ISO 37002 alignment) completed; Speak‑Up Culture Index tracked; public lessons‑learned summaries; zero unresolved retaliation.

Applicability

Organisation Types

mosque-prayer-space islamic-center community-center charity-relief humanitarian-aid zakat-sadaqah-body islamic-school-madrasa educational-institution supplementary-school islamic-university-college youth-organization womens-organization student-islamic-society advocacy-campaign-group umbrella-organization representative-body media-publication islamic-broadcasting professional-association trade-body sports-recreation arts-culture healthcare-service counselling-mental-health elderly-care funeral-service bereavement-support certification-body standards-organization restaurant butcher-meat-supplier food-manufacturer catering-service bank finance-provider investment-fund insurance-provider accountancy-firm advisory-consultancy legal-practice bookstore-retail fashion-retail ecommerce-platform private-school training-provider private-healthcare-clinic counselling-practice general-enterprise social-enterprise community-interest-company

By Organisation Size

SizeApplicabilityNotes
Micro exempt Disproportionate for volunteer-run groups; formal testing of reporting channels is not applicable.
Small exempt Disproportionate; a basic whistleblowing policy is needed, but formal testing plans, scripts, and mystery reporters are unnecessary.
Medium optional Nice-to-have for basic periodic checks of reporting emails/phones, but formal test scripts and independent reviews are disproportionate.
Large partial Scaled down to internal testing of dedicated channels (e.g., webforms/emails); independent effectiveness reviews and penetration tests may still be disproportionate.
Major full Applies fully; complex operations and higher risk profiles require robust testing, third-party hotlines, and independent effectiveness reviews.

Applicable When

  • The organization employs staff or engages volunteers.
  • The organization manages funds or resources.
  • The organization provides services to the public or specific communities.

Not Applicable When

  • The organization is operated by a single individual without any other staff, volunteers, or governing body members.
  • The organization is officially dormant, conducting no activities, and has no active staff or volunteers.

Discussion (1)

Administrator 2026-03-07 11:07:54.632258

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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