Staff awareness of grievance mechanism

This criterion assesses whether at least 90% of staff and volunteers demonstrate awareness of the organization's justice and dispute resolution mechanisms when surveyed. It evaluates the organization's commitment to ensuring that all team members understand how to access support when conflicts arise or ethical concerns need to be raised. The maxim ‘No harm and no reciprocating harm’ (La darar wa la dirar) and the principle of blocking means to evil (Sadd al-dhara’i) oblige leadership to provide safe, accessible channels and protect from retaliation. This mechanism is linked to the Hisbah tradition of public accountability and the Prophetic command to 'help the oppressor' by stopping them from oppression (Sahih al-Bukhari 2444), making explicit the institutional lineage of speaking up for justice.