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M1-Pra-03 Compassion, Welfare & Environment Prayer & Ritual Services CORE Excellence v2.9.7

Janazah Service Excellence & Bereavement Support

This criterion evaluates the organization's commitment to providing dignified, religiously compliant, and compassionate Janazah (funeral prayer) services and bereavement support. It encompasses the entire lifecycle from notification of death to burial and post-funeral care. Key elements include defined governance with clear accountability, comprehensive Standard Operating Procedures (SOPs) covering chain-of-custody and dignity, and a tiered bereavement support pathway. The service must adhere to strict UK regulatory standards (safeguarding, H&S, GDPR, CMA transparency) and Islamic principles of *Takrim al-mayyit* (honoring the deceased) and *Satr* (privacy). It emphasizes operational resilience, competency-based training, and environmental stewardship through responsible waste and resource management.

Compliance 3
  • Operational H&S: First Aid, Fire Risk Assessment, RIDDOR compliance, Bariatric handling.
    Safety Essential
  • Waste duty-of-care compliance (Environmental Protection Act 1990).
    Compliance Essential
  • CMA Funerals Market Investigation Order 2021 compliance (Pricing Transparency).
    Compliance Essential
Basic 1
  • Strict adherence to Takrim al-mayyit and Satr (privacy/dignity).
    Religious Compliance Essential
Good 6
  • Appoint a Janazah Service Lead and Trustee Responsible with documented RACI matrix.
    Governance Essential
  • Maintain comprehensive SOPs (intake, chain-of-custody, ghusl, transport, incident reporting).
    Process Essential
  • Competency framework with supervised sign-off for all staff/volunteers.
    Training Essential
  • Tiered bereavement support pathway (Pastoral -> Structured -> Professional Referral).
    Service Delivery Important
  • Complete DPIA, data sharing agreements, and breach response plan.
    Data Protection Essential
  • Safeguarding controls: 2-person rule, chaperones, drills, DBS checks.
    Safeguarding Essential
Better 3
  • Pre-need planning and community education services.
    Community Engagement High
  • Environmental KPIs: Water usage measurement and reduction targets.
    Sustainability Medium
  • Systematic feedback loops (NPS/Surveys) driving improvement.
    Quality Assurance High
Best 1
  • Clinical supervision for bereavement counselors.
    Staff Wellbeing High

Related Criteria

M1-Pra-01 Jumu'ah Khutbah Relevance & Impact M1-Pra-02 Eid Prayer Facilities & Logistics: Comprehensive Planning M1-Pra-04 Taraweeh Excellence: Qira'ah, Tadabbur, Accessibility & Safety M1-Pra-05 Prayer Space Hygiene & Accessibility Excellence M1-Pra-06 Imam Competency Framework & Development Plan
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 12:06:48.568248

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json

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