OSI-OSA-03
Outreach & Social Impact
Outreach & Social Action
CORE
Excellence
v2.9.7
Convert-care pathway active
Evaluates the formal convert-care program, a key indicator of excellence. A structured pathway for new Muslims (converts/reverts) and seekers with mentorship and education fulfills the duty of supporting *muʾallafah qulūbuhum*, ensuring they are integrated and nurtured. It defines clear eligibility (e.g., 0–24 months post-shahada), handles under-18s with strict safeguards, and may be supported via zakat where appropriate (with strict separation of duties between mentors and financial assessors to preserve *amanah*).
Assessment Questions
- Is there a documented scope defining eligibility (converts, seekers, under-18s)?
- Who is the Trustee Safeguarding Lead and how do they report to the board?
- What is the documented decision trail for DBS eligibility for mentors?
- How is the curriculum validated by qualified Islamic scholars?
- What is the lawful basis (Art.6) and condition (Art.9 + Sched 1) for processing special category data?
- Do you have an Appropriate Policy Document (APD) and ROPA?
- How are allegations against staff/volunteers handled (LADO process)?
- What reasonable adjustments are available for neurodivergent or disabled converts?
- How are conflicts of interest managed if zakat support is provided?
Evidence Requirements
- Convert-care scope & eligibility policy.
- Curriculum approval memo (signed by scholar/panel).
- Trustee meeting minutes showing safeguarding dashboard review.
- DBS eligibility decision log and supervision records for non-eligible roles.
- Lawful basis register, ROPA extract, and Appropriate Policy Document (APD).
- Safeguarding training matrix (mentors/staff).
- Triage & referral protocol with data sharing templates.
- Zakat conflict-of-interest policy (if applicable).
- Anonymized SLA performance reports.
Scoring Guidelines
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Documented pathway & eligibility; Trustee Lead + DSL/Deputy; DBS decision log complete; GDPR (Art.6/9 + APD + ROPA); Curriculum QA by scholar; Week-one engagement plan (min 2 meaningful touchpoints); SLA met; ≥80% class completion; ≥85% CSAT; quarterly board dashboard with actions. |
| 4 | 4/5 | All core controls in place (DSL, DBS, GDPR basics); Reasonable adjustments documented; SLAs generally met; CSAT ≥80%. |
| 3 | 3/5 | Pathway exists; partial controls (DSL appointed but no Trustee Lead; incomplete DBS audit trail); SLAs not consistently met; outcomes not measured. |
| 2 | 2/5 | Ad hoc support; no curriculum; no formal safeguarding framework or DBS logic. |
| 1 | 1/5 | None |
Discussion (1)
Administrator
2026-03-07 12:06:36.693157
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json
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