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OSI-OSA-05 Outreach & Social Impact Outreach & Social Action CORE Excellence v2.9.7

Event feedback average score

Assesses whether the organization collects feedback on its public events and achieves an average satisfaction rating, evaluating program quality from the attendee's perspective. This commitment to continuous improvement reflects the Islamic principle of Ihsan (excellence) in community service. Furthermore, actively gathering attendee insights embodies a practical form of Shura (consultation), ensuring the organization fulfills its Amanah (trust) to the public by delivering impactful, high-quality social action initiatives that genuinely benefit society.

Compliance 1
  • Compliance: Conduct LIA for processing; ensure PECR compliance for invites; provide opt-out.
    Compliance Essential
Good 4
  • Use a standardized core survey instrument with a 5-point Likert scale (1=Very dissatisfied... 5=Very satisfied) for the KPI item. Include 'This event met my expectations'.
    Quality Essential
  • Minimum average rating of 4/5 is achieved across all events (weighted mean) with no core dimension below 3.8.
    Performance Essential
  • Feedback trends are analyzed using a CAPA template: Issue → Root Cause → Action → Owner → Due Date → Verification.
    Continuous Improvement Essential
  • Respondent guidance: Include text on Adab al-nasihah in survey intro.
    Ethics Recommended
Better 6
  • Coverage: Survey issued for ≥90% of public events (or 100% of events with >30 attendees), with documented exceptions.
    Process Essential
  • Tiered sampling standard: (a) List-based: Send to 100% of registrants; (b) Walk-in: Intercept sampling; (c) Small events: Target ≥15 responses or ≥30%.
    Data Integrity Essential
  • Mixed-methods feedback collection (qualitative & quantitative).
    Stakeholder Engagement Medium
  • Virtual events: Use in-session 2-question pulse polls + post-event link; measure drop-off.
    Data Collection Medium
  • Benchmarking: Annual statement defining benchmarks and target deltas.
    Excellence High
  • Transparent sharing of aggregated results ('You said, We did').
    Transparency High
Best 1
  • Participatory Design (Shūrā): Annual review of survey with attendee panel.
    Inclusivity High

Related Criteria

OSI-OSA-01 Published dawah strategy OSI-OSA-02 Number of public events OSI-OSA-03 Convert-care pathway active OSI-OSA-04 Digital outreach quality (SEO, reply time) OSI-OSA-06 Mentoring programs (youth or adult)
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:07.962769

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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