Maintenance & cleanliness standard
Evaluates the commitment to maintaining facilities in a state of exceptional cleanliness, safety, and repair. Where prayer and ablution areas exist, this embodies Ṭahārah (purity) and Iḥsān (excellence), fulfilling the Amānah of stewardship. For non-religious facilities, it applies to hygiene-critical spaces (toilets, kitchens, reception) ensuring dignity and safety for all users.
| Metric | Weighted Cleanliness Score |
|---|---|
| Target | ≥90% overall; no zone <85% |
| Frequency | Monthly |
| Method | Rubric-based assessment (e.g., Wudu 30%, Toilets 25%, Prayer Hall 25%, Circulation 15%, Waste 5%). |
| Unit | Percentage |
Level 1: Initial/Ad-hoc
Cleaning and maintenance are reactive and ad-hoc. No formal schedules; repairs are delayed indefinitely. Basic supplies are inconsistent.
Level 2: Developing
Basic informal cleaning schedule exists. Staff/volunteers lack formal training (COSHH, etc.). Reporting is ad-hoc with no defined response times.
Level 3: Established
Formal schedules documented for all areas. Checklists used for key zones. Repairs are tracked, but SLAs may not be strictly defined. Basic compliance (e.g., COSHH) is in place.
Level 4: Advanced
Proactive maintenance with defined SLAs (e.g., Critical <24h). Weighted cleanliness audits are conducted regularly. Accessibility and high-risk hygiene controls (e.g., L8, slip risks) are systematically managed.
Level 5: Optimizing
Culture of Iḥsān: >95% cleanliness scores, data-driven continuous improvement, and innovative solutions. Facilities are a source of pride, fully accessible, and enhance the spiritual experience.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | Basic cleaning rotas apply; formal SLAs, ticketing systems, and weighted rubrics are disproportionate for volunteer-run spaces. |
| Small | partial | Requires documented cleaning schedules and basic maintenance logs; formal ticketing and weighted rubrics can be simplified. |
| Medium | full | |
| Large | full | |
| Major | full |
Applicable When
- The organization has facilities, especially prayer spaces.
- The organization has staff, clients, or beneficiaries that require facilities to be maintained in clean conditions.
- If no prayer/wudu areas exist, the criterion applies to toilets, handwashing areas, and client-facing premises.
Not Applicable When
- The organization operates without any physical facilities, conducting all activities online, remotely, or in the field.
- The organization exclusively uses third-party venues (e.g., serviced offices) where it holds no direct responsibility or authority for maintenance standards.
- The organization's physical assets are limited to non-operational holdings (e.g., undeveloped land) with no facilities used by people.
Discussion (1)
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