Service user / congregant satisfaction
Measures the effectiveness of fulfilling the community trust (Amānah) through active oversight (ḥisbah), consultation (shūrā), and sincere counsel (naṣīḥah). It assesses satisfaction across programs, services, and facilities using statistically valid methods. Consistently high scores reflect a dedication to service excellence (iḥsān) and inform continuous improvement, ensuring the rights of people (ḥuqūq al-‘ibād) are upheld with dignity and justice.
Ḥisbah
Active oversight for public welfare, including receiving complaints, inspecting services, and rectifying harm.
La darar wa la dirar
No harm and no reciprocating harm; basis for safeguarding and safety triage.
Naṣīḥah
Sincere counsel; framing feedback as a religious duty and positive contribution.
Shūrā
Consultation; structured listening to the community.
Maḥabba
Reciprocal love and care within the community.
Iḥsān
Excellence; continuous improvement as a form of worship.
Ḥuqūq al-‘ibād
Rights of the people/servants; ensuring services uphold dignity and justice.
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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