TS-AWM-12
Trust & Stewardship
Asset & Waqf Management
CORE
Excellence
v2.9.7
Service user / congregant satisfaction
Measures the effectiveness of fulfilling the community trust (Amānah) through active oversight (ḥisbah), consultation (shūrā), and sincere counsel (naṣīḥah). It assesses satisfaction across programs, services, and facilities using statistically valid methods. Consistently high scores reflect a dedication to service excellence (iḥsān) and inform continuous improvement, ensuring the rights of people (ḥuqūq al-‘ibād) are upheld with dignity and justice.
UK Charity Law
- The essential trustee (CC3) (s.6-7)
- Complaints about charities (CC47) (All)
- Safeguarding and protecting people (Reporting concerns)
- How to report a serious incident (All)
ISO Standards
- ISO 9001:2015 — Monitoring customer satisfaction
- ISO 10004:2018 — Customer satisfaction measurement guidelines
Excellence Frameworks
Other Regulatory
Discussion (1)
Administrator
2026-03-07 11:07:38.094671
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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