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TS-AWM-12 Trust & Stewardship Asset & Waqf Management CORE Excellence v2.9.7

Service user / congregant satisfaction

Measures the effectiveness of fulfilling the community trust (Amānah) through active oversight (ḥisbah), consultation (shūrā), and sincere counsel (naṣīḥah). It assesses satisfaction across programs, services, and facilities using statistically valid methods. Consistently high scores reflect a dedication to service excellence (iḥsān) and inform continuous improvement, ensuring the rights of people (ḥuqūq al-‘ibād) are upheld with dignity and justice.

Compliance 3
  • Implement survey triage protocol for red flags (safeguarding, safety) with defined SLAs.
    Risk Management Essential
  • Ensure GDPR compliance: Privacy notice, lawful basis, retention, and DPIA triggers.
    Compliance Essential
  • Ensure survey accessibility (translations, formats) per Equality Act 2010.
    Quality Important
Good 3
  • Adopt a Trustee-approved 'Voice of Congregants' policy defining governance and independence.
    Governance Essential
  • Analyze feedback trends and implement action plans.
    Continuous Improvement Essential
  • No-retaliation pledge / Naṣīḥah framing
    Culture High
Better 4
  • Execute sampling plan: n≥200 & ≥20% response (pop ≤1k) OR n≥385 / MOE ≤±5% (pop >1k).
    Monitoring Essential
  • Define priority segments and implement escalation plans if segment scores <3.5.
    Performance Essential
  • Mixed methods feedback collection
    Stakeholder Engagement High
  • Longitudinal tracking with bridging analysis
    Continuous Improvement High
Best 2
  • Benchmarking protocol with peer normalization
    Excellence High
  • Third-party administration
    Transparency Medium

Related Criteria

TS-AWM-01 Waqf deeds registered & compliant TS-AWM-02 Annual waqf ROI & impact report TS-AWM-03 Ethical investment policy TS-AWM-04 Asset maintenance & insurance TS-AWM-05 Allocation of Waqf Surplus Income to Welfare
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:07:38.094671

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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