Stakeholders supported to influence major changes

Assesses whether the organization actively supports stakeholders to influence major decisions and changes through structured, inclusive consultation and participation. This aligns with UK governance expectations (e.g., Charity Commission CC3, UK Corporate Governance Code Provision 5) and sector standards. For this criterion, ‘major change’ is defined by a Board-approved threshold (reviewed annually) and includes: changes to mission/strategy; service closures/launches; location moves; restructures/redundancies; policy shifts affecting rights/access; data processing changes of high risk (requiring DPIA); mergers/partnerships; governance changes (reserved matters); and financial triggers (e.g., unbudgeted capital spend >£25k or >5% of annual expenditure, whichever is lower). In emergencies requiring immediate action, a ‘rapid consultation’ or retrospective review within 30 days is expected.