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TS-FS-12 Trust & Stewardship Financial Stewardship CORE Compliance v2.9.7

Project feedback reviewed and acted upon

Systematically reviews project feedback as a practice of muḥāsabah (self-audit) to fulfill its Amānah. This process demonstrates hisbah (accountability) by using stakeholder insights to drive continuous improvement, enhance program effectiveness, and build trust. It distinguishes between routine feedback, complaints, and whistleblowing, ensuring ethical conduct (consent, privacy, do-no-harm), safe channels, and a formal close-the-loop practice (“you said, we did”). It applies the principle of Sadd al-dharā’iʿ (blocking means to harm) by turning reactive complaints into preventative system changes.

Fiqh Principles

Hisbah

Public accountability and structured oversight to prevent harm and improve benefit, involving systematic supervision and corrective action.

Muḥāsabah

The principle of self-audit and regular reflection to correct course, involving a disciplined cycle of review and improvement.

Sadd al-dharā’iʿ

Blocking the means to harm; using feedback trends to implement preventative controls before recurrence.

Shūrā

A principle of governance where affairs are conducted through mutual consultation.

Naṣīḥah

The religious duty of providing sincere counsel and feedback.

La darar wa la dirar

Feedback systems must avoid harm (privacy, coercion, retaliation) and include safe complaints/escalation routes.

Discussion (1)

Administrator 2026-03-07 11:07:49.858343

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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