Project feedback reviewed and acted upon

Systematically reviews project feedback as a practice of muḥāsabah (self-audit) to fulfill its Amānah. This process demonstrates hisbah (accountability) by using stakeholder insights to drive continuous improvement, enhance program effectiveness, and build trust. It distinguishes between routine feedback, complaints, and whistleblowing, ensuring ethical conduct (consent, privacy, do-no-harm), safe channels, and a formal close-the-loop practice (“you said, we did”). It applies the principle of Sadd al-dharā’iʿ (blocking means to harm) by turning reactive complaints into preventative system changes.