Complaints & whistle-blowing mechanism

Examines the systems for handling complaints (dissatisfaction with service, fundraising, or decisions) and whistleblowing (public interest disclosures of wrongdoing), distinct from personal grievances. Crucial for upholding *Amānah* (trust) and ensuring *Maẓālim* (redress), these mechanisms protect stakeholders from injustice, mitigate operational risk, and build a culture of integrity. The system must include clear routing: safeguarding concerns trigger immediate escalation under the Safeguarding Policy, while employment disputes follow HR grievance procedures unless public-interest wrongdoing is alleged.