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TS-RDC-08 Trust & Stewardship Risk, Data & Compliance CORE Compliance v2.9.7

Digital-safety & online-reputation mgmt.

Assesses the management of the organization's digital presence for safety and reputation. Scope includes all official channels (website, email newsletters, social media, messaging apps like WhatsApp/Telegram, and fundraising platforms). It covers digital safety (account security, impersonation, safeguarding disclosures, data protection) and reputation management (content verification, sentiment monitoring, complaints handling), ensuring ethical online conduct and timely response to issues.

Compliance 3
  • Board-approved Digital Communications & Safety Policy (version-controlled) covering roles, MFA, verification, and safeguarding.
    Documentation Essential
  • Monitoring procedure exists including keywords, frequency, DPIA, and named reviewer.
    Process Essential
  • Mandatory induction and annual refresh training for staff/volunteers managing channels.
    Training Essential
Good 2
  • Service standard: acknowledge online queries/complaints within 48h (24h high-risk) with logging.
    Performance Essential
  • Moderation playbook with standard responses and evidence capture
    Process Medium
Better 4
  • Proactive online engagement strategy with two-person approval for sensitive posts
    Leadership High
  • Rapid response times (<24h) and defined escalation for high-risk issues
    Excellence High
  • Regular online sentiment analysis and reporting to the board
    Continuous Improvement High
  • Annual scenario drills (e.g., viral misinformation, safeguarding allegation)
    Risk Management High

Related Criteria

TS-RDC-01 Multi‑scenario financial stress‑testing documented TS-RDC-02 Complaints & whistle-blowing mechanism TS-RDC-03 Due-diligence on delivery partners TS-RDC-04 Serious-incident reporting & escalation TS-RDC-05 Cyber-security baseline (NCSC Cyber Essentials – UK)
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 12:01:03.763917

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json

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