Core Systems Management (e.g., CRM)

Assesses the effective management of core information systems (e.g., CRM, Case Management, Student Information System) including product ownership, change control, and configuration management. It focuses on securing stakeholder data through privacy-by-design, integrated governance, and strict adherence to data protection laws (lawful basis, minimisation, retention, rights). This reflects the Islamic principle of Amanah (trust), treating digital records as a sacred responsibility. Furthermore, it upholds Hifz al-Huquq (preservation of rights) by ensuring robust systems safeguard individual privacy.