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CWE-CWR-03 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Volunteer management: hours logging, safer recruitment & safeguarding

Evaluates the fulfillment of Amānah (trust) by ensuring volunteer service is honored through systematic logging and protected via robust safeguarding. This criterion assesses (A) service stewardship through accurate hour logging and (B) safeguarding governance including safer recruitment, training, reporting, and data protection. Scoring considers both domains with minimum safeguarding ‘red lines’ (non-negotiables) regardless of logging performance. Safeguarding is a communal obligation of raḥmah: ‘The believers… are like one body’ (Muslim 2586), reinforcing proactive prevention, prompt response, and collective responsibility for the vulnerable.

Compliance 20
  • Documented safeguarding policy for volunteers
    Documentation Essential
  • DBS/barred list decision rules: maintain a documented regulated activity decision record; only request the appropriate DBS level and barred list check where legally permitted/required
    Compliance Essential
  • DBS eligibility matrix (role/activity-based) reviewed annually; includes supervision status and regulated activity determination
    Compliance Essential
  • Safer recruitment procedure (ID checks, references, risk assessment, induction) completed before start
    Compliance Essential
  • Safeguarding records governance: define Art.9 condition for safeguarding data and Art.10 handling for criminal data; segregate case files; role-based access; secure storage
    Compliance Essential
  • Training on safeguarding for all volunteers
    Training Essential
  • Named Designated Safeguarding Lead (DSL) and Safeguarding Trustee
    Leadership Essential
  • Confidential reporting mechanism for concerns
    Process Essential
  • Allegations management procedure including LADO referral within 1 working day (children) and local authority adult safeguarding referrals
    Process Essential
  • Safeguarding concern/incident taxonomy with severity grading; documented response SLAs; action tracker with closure criteria
    Process Essential
  • Whistleblowing policy and confidential reporting aligned to PIDA 1998 (referencing ACAS guidance)
    Documentation Essential
  • Serious incident reporting to the Charity Commission when applicable
    Compliance Essential
  • Volunteer privacy notice and lawful basis under UK GDPR/DPA 2018
    Documentation Essential
  • DPIA for the volunteer logging system
    Documentation Essential
  • Retention schedule for volunteer records and safeguarding records
    Documentation Essential
  • Lone working policy and volunteer H&S induction (fire, first aid, incident reporting)
    Documentation Essential
  • Transporting beneficiaries protocol (driver vetting, insurance, consent)
    Documentation Essential
  • Supervision/ratios and visibility rules for activities with children
    Process Essential
  • Online safety minimum controls: approved platforms, 2-adult rule, recording/consent, moderation, DM restrictions
    Technology Essential
  • Accident reporting process (accident book) and RIDDOR reporting confirmation
    Compliance Essential
Basic 1
  • Systematic logging of volunteer hours
    Monitoring Important
Good 6
  • Volunteer Code of Conduct (boundaries, online communications, social media)
    Documentation Essential
  • A formal recognition system for volunteer contributions
    Stakeholder Engagement Medium
  • Named Deputy DSL and out-of-hours escalation plan
    Leadership High
  • Regular review and update of the safeguarding policy (at least annually)
    Continuous Improvement High
  • Partnerships for background checks and training
    Collaboration High
  • Local LADO and adult safeguarding contact directory and escalation flowchart
    Compliance High
Better 6
  • Digital system for hour logging and management
    Technology High
  • Annual safeguarding audit and quarterly dashboard to Board
    Leadership High
  • Maintain a Single Central Record/Volunteer Safer Recruitment Register
    Compliance High
  • Quarterly anonymous volunteer safeguarding pulse survey and debriefing/supervision
    Stakeholder Engagement High
  • Scenario-based drills/tabletops and post-incident learning reviews
    Continuous Improvement High
  • Faith-aligned recognition (e.g., dua mentions, thank-you events, ‘amanah in action’ stories), and publish aggregate volunteer impact dashboards while protecting personal data
    Stakeholder Engagement Medium
Best 1
  • External safeguarding review every 2–3 years
    Continuous Improvement High

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results CWE-CWR-06 Shelter/meal for homeless & travellers
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:07:59.099002

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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