CWE-CWR-05
Compassion, Welfare & Environment
Community Welfare & Relief
CORE
Excellence
v2.9.7
User-impact survey results
Assesses if the organization conducts a user-impact survey for its community support and relief services, evaluating service effectiveness from the beneficiary's perspective. Emphasizes methodological rigor (defined sampling, representativeness), accessibility, safeguarding protocols, and ethical data handling. Rooted in Shura (consultation) and Ihsan (excellence), this feedback process ensures aid upholds Karamah (human dignity). By actively listening to recipients, organizations fulfill their Amanah (trust) and align with the Maqasid al-Shariah (objectives of Islamic law) for societal welfare.
UK Charity Law
- CC3 The Essential Trustee (Stakeholder benefit)
- Charity Governance Code (Openness, Accountability)
- Safeguarding duties (Risk assessments for surveys)
ISO Standards
- ISO 9001:2015 — QMS Customer satisfaction
- ISO 10004:2018 — Customer satisfaction measurement
- ISO 20252:2019 — Market, opinion and social research
Excellence Frameworks
Related Criteria
CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals)
CWE-CWR-02 Hardship-grant / zakāt emergency fund
CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding
CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE)
CWE-CWR-06 Shelter/meal for homeless & travellers
Version
2.9.7
2025-11-05
Discussion (1)
Administrator
2026-03-07 11:07:59.634662
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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