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CWE-CWR-05 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

User-impact survey results

Assesses if the organization conducts a user-impact survey for its community support and relief services, evaluating service effectiveness from the beneficiary's perspective. Emphasizes methodological rigor (defined sampling, representativeness), accessibility, safeguarding protocols, and ethical data handling. Rooted in Shura (consultation) and Ihsan (excellence), this feedback process ensures aid upholds Karamah (human dignity). By actively listening to recipients, organizations fulfill their Amanah (trust) and align with the Maqasid al-Shariah (objectives of Islamic law) for societal welfare.

Compliance 2
  • Mandatory safeguarding survey protocol (risk assessment, distress script, referrals)
    Safeguarding Essential
  • Lawful basis documented; DPIA; privacy notice; anonymity by default; ROPA entry
    Compliance Essential
Basic 1
  • Annual user-impact survey conducted using mandatory Beneficiary Impact Index core items
    Monitoring Essential
Good 7
  • Documented sampling plan (frame, window, attempts) with target response rate (≥30%) or statistical sufficiency (95% CI ±7%)
    Quality Essential
  • Close-the-loop communication within 8 weeks (findings, actions, non-actions) via ≥2 channels
    Communication Essential
  • Action plan with named owner, resources, milestones, and due dates; board oversight
    Governance Essential
  • Minimum 75% positive overall rating on the Beneficiary Impact Index
    Performance Essential
  • Mixed-methods feedback collection (qualitative and quantitative)
    Stakeholder Engagement High
  • Specific improvement initiatives implemented based on feedback
    Continuous Improvement High
  • You said, we did communications cycle
    Communication High
Better 7
  • Representativeness check with remediation (boost/weighting) if segment deviations >10 pp
    Quality Essential
  • Accessible, multi‑mode survey (Readability target, WCAG 2.2 AA, back-translation)
    Accessibility Essential
  • Independence to minimise courtesy bias (non-caseworker collectors or mitigations)
    Ethics Essential
  • Segmented analysis by demographic groups with weighting
    Analysis High
  • Transparent sharing of results including 'unmet expectations'
    Transparency Medium
  • Triangulation with complaints/compliments and outcome data
    Analysis High
  • Ongoing pulse feedback between annual surveys
    Stakeholder Engagement Medium
Best 3
  • Benchmarking against external comparators (adjusting for case mix)
    Excellence High
  • Independent data collection (external agency) to reduce courtesy bias
    Ethics High
  • Culturally and trauma‑informed methods (dignity items, distress protocols)
    Ethics High

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-06 Shelter/meal for homeless & travellers
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:07:59.634662

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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