Skip to Content
CWE-CWR-08 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Domestic-abuse safe-response protocol & trained leads

Assesses if the organization has a domestic abuse safe-response protocol and trained leads, evaluating its commitment to safeguarding and providing a safe point of contact for victims. It explicitly defines the organization's role as providing first-response, immediate safety planning, and warm referral—not counselling, mediation, therapy, or legal advice. The protocol applies to disclosures from service users, congregants, staff/volunteers, and third-party concerns in both on-site and online settings.

Compliance 5
  • A documented domestic abuse policy exists with clear 'no mediation' rule
    Documentation Essential
  • Immediate safety protocol defined (999/Silent Solution, safe exit)
    Process Essential
  • ≥2 DA-trained leads (different genders) identified and accessible
    Training Essential
  • Use DASH RIC to assess risk and refer to MARAC/IDVA
    Process Enhanced
  • Information Sharing Decision Record template used
    Data Protection Enhanced
Basic 1
  • Clear, accessible, and confidential reporting channels
    Transparency High
Good 4
  • Formal partnerships/SLAs with specialist DA services
    Governance Enhanced
  • Annual victim-safety audit completed (file audit, timeliness, quality)
    Monitoring Excellence
  • Training for all frontline staff/volunteers on safe enquiry
    Continuous Improvement High
  • Strict enforcement of confidentiality with safety exceptions
    Excellence High
Better 2
  • Advanced training and external supervision for leads
    Training Excellence
  • Provision of vicarious trauma support for leads
    Staff Welfare Medium

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:00.302755

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

Sign in to post a comment.

Back to Criteria