CWE-CWR-14
Compassion, Welfare & Environment
Community Welfare & Relief
CORE
Excellence
v2.9.7
Availability of trained counsellors or referral pathways
Assesses the availability of confidential and professional counselling services, either in-house or through formal referral partnerships, to support the mental and emotional wellbeing of the community. Pastoral/faith guidance (e.g., imam support) must be clearly separated from clinical counselling, with staff trained to triage and refer to qualified professionals when issues exceed pastoral scope.
UK Charity Law
- Safeguarding and protecting people (CC3, CC33)
- Safer recruitment and DBS
- Care Act 2014 (Adult Safeguarding) (Statutory Guidance)
- Children Act 1989/2004 (Working Together to Safeguard Children)
ISO Standards
- ISO 45003:2021 — Psychological health and safety at work
Excellence Frameworks
Related Criteria
CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals)
CWE-CWR-02 Hardship-grant / zakāt emergency fund
CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding
CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE)
CWE-CWR-05 User-impact survey results
Version
2.9.7
2025-11-05
Discussion (1)
Administrator
2026-03-07 11:08:01.270982
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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