Bereavement support available
Evaluates the provision of religiously sensitive bereavement support, a core expression of Islamic *raḥmah* (mercy) and *muʾāzarah* (mutual aid). Providing this care builds community trust and supports stakeholder well-being, fulfilling an essential duty and demonstrating operational compassion. Offering structured *taʿziyah* (consolation) aligns directly with the *Maqāṣid al-Sharīʿah* (objectives of Islamic law) by safeguarding emotional resilience and *ḥifẓ al-nafs* (preservation of the soul). This empathetic engagement reinforces *takāful* (social solidarity) during profound grief.
| Metric | Bereavement support provision and uptake |
|---|---|
| Target | Initial contact <24h: ≥85%; Rites guidance: 100%; Referral within SLA: ≥80%; Satisfaction: ≥4.3; Access parity: within 10% of community profile; Incidents: 100% managed per protocol. |
| Frequency | Quarterly |
| Method | Initial contact within 24 hours (%) / Cases provided Islamic rites guidance (%) / Referral completion within SLA (%) / Service user satisfaction (avg 1–5) / Access parity ratio (demographics) / Safeguarding incidents managed |
| Unit | Percentage/Count/Average |
Level 1: Initial/Ad-hoc
Bereavement support is informal and ad-hoc. Support depends entirely on individual initiative rather than an organizational process.
Level 2: Developing
Minimal support with ad-hoc response. No clear policy or privacy controls. May offer basic condolences but lacks structured follow-up or records.
Level 3: Established
Basic support available. Written policy defines scope (pastoral vs clinical). 1 named coordinator. At least 1 MOU with a counselling partner. Initial contact ≤72h. Basic records, feedback mechanism, and privacy notice in place.
Level 4: Advanced
Strong support with trained personnel. ≥2 trained staff (annual refresher + competency check). ≥2 MOUs with SLAs. Initial contact ≤24h. Supervision quarterly. Feedback response rate ≥40%. APD and DPIA in place. Urgent burial pack maintained.
Level 5: Optimizing
Comprehensive, integrated support. Median initial contact <12h. Active community training/mentoring. Published outcomes report. External audit of case notes/supervision quality. Leading practice in coroner liaison.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | optional | Formal policies, competency assessments, and MOUs are disproportionate for volunteer-run groups; informal pastoral care suffices. |
| Small | partial | Requires basic safeguarding and clear boundaries for pastoral care, but formal MOUs and role-play assessments are disproportionate. |
| Medium | full | |
| Large | full | |
| Major | full |
Applicable When
- The organization engages with individuals or families who may experience bereavement.
- The organization is of sufficient size and resources to provide or facilitate bereavement support.
Not Applicable When
- Organizations exclusively focused on highly specific technical tasks or B2B transactions, with no direct engagement with individuals or communities potentially experiencing loss.
Related Criteria
Discussion (1)
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