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CWE-CWR-19 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Documented crisis intervention pathways

Evaluates documented procedures for responding to individuals in acute crisis. This embodies the Islamic duties of *Naṣrah* (active aid), *Riʿāyah* (dutiful care), and *Sadd al-dharā’iʿ* (blocking means to harm), safeguarding vulnerable stakeholders through swift, effective responses that prioritize the preservation of life (*ḥifẓ al‑nafs*) and well-being. Establishing these clear pathways fulfills the mandate of *Ighāthat al-Malhūf* (rescuing the distressed). Such structured interventions ensure vulnerabilities are addressed with *Iḥsān* (excellence), upholding the *Maqāṣid al-Sharīʿah* (objectives of Islamic law).

Assessment Questions
  1. Are there documented procedures for responding to individuals in acute crisis, including threshold tables (Red/Amber/Green) for assessment?
  2. Show a completed threshold table and 2 anonymised cases demonstrating MASH vs Early Help vs internal support decisions.
  3. Show 2 anonymised crisis logs evidencing lawful basis selection, time stamps, and escalation decisions.
  4. How are staff and volunteers made aware of the crisis intervention pathways and their specific scope of practice?
  5. What training is provided to personnel (e.g., suicide intervention, DASH, de-escalation)?
  6. Does the organization have established partnerships (MoUs) with external professional services?
  7. What are the RSI trigger examples and who signs off the RSI decision?
  8. What are the out‑of‑hours/on‑call arrangements and escalation tree?
  9. How is information sharing justified and recorded (Art.6/9, DPA 2018 Sch.1 para 18)?
  10. Does the DA pathway include safe contact protocols and HBA signposting?
  11. How are Prevent/Channel referrals handled (specified vs non-specified authority)?
  12. For public-facing sites, is there a Crisis Environment Checklist (safe room, panic alarm)?
Evidence Requirements
  • Documented crisis intervention policy with threshold tables (R/A/G).
  • Crisis log template (must include: unique ref, timestamps, lawful basis, consent decision, RSI decision).
  • Training records including specific curriculum (suicide, DASH, de-escalation).
  • Memoranda of Understanding (MoUs) with external partners.
  • On‑call rota and escalation tree.
  • Drill/exercise plans, attendance, and lessons‑learned logs.
  • RSI decision logs (including 'no report' decisions) and submissions.
  • Crisis Environment Checklist (for public sites).
  • Data Protection Impact Assessment (DPIA) for crisis pathway.
  • KPI dashboard and quarterly review minutes.
Scoring Guidelines
LevelRatingDescription
5 5/5 Independent assurance (audit) every 2 years; ≥90% staff trained; ≥2 tabletops + ≥1 live drill/year; MoUs active; KPIs met ≥90%; preventive programmes reduce incident severity
4 4/5 ≥75% trained; ≥2 tabletops/year; pathways complete with threshold tables; MoUs in progress; RSI decisions consistently logged; KPIs met ≥75%
3 3/5 Documented pathways for child/adult/DA/suicide exist; DSL named; on-call rota active; basic logs kept but may lack detailed fields
2 2/5 Informal/incomplete; little awareness; no drills; volunteer roles undefined
1 1/5 None

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:02.218096

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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