Skip to Content
CWE-CWR-33 Compassion, Welfare & Environment Community Welfare & Relief CORE Excellence v2.9.7

Fostering 'Ukhuwwah' (Brotherhood/Sisterhood) & Mutual Support

Assesses if the organization actively promotes a culture and implements mechanisms for mutual support, solidarity, and a strong sense of community (ukhuwwah) among its staff, volunteers, and/or service users. Rooted in the Islamic principles of ta'awun (mutual cooperation) and rahmah (mercy), this reflects the Prophetic ideal of believers functioning as a single unified body. Note: Service-user mechanisms are required only where the organization has ongoing cohorts or a duty-of-care relationship.

Compliance 2
  • Psychosocial/stress risk assessment (HSE Management Standards) conducted annually.
    Risk Management Essential
  • DPIA completed for hardship/support schemes; Lawful Basis (Art 6/9) and Appropriate Policy Document (Sch 1) documented.
    Compliance Essential
Basic 3
  • At least one documented initiative aimed at fostering mutual support or community bonding.
    Documentation Important
  • A formal, documented process for welcoming new team members and supporting personal difficulties (aligned with ERA 1996/ACAS).
    Process Essential
  • At least two social/team-building events per year using accessibility checklists (timing, dietary, quiet spaces).
    Performance Important
Good 5
  • Zero-tolerance standard for bullying/harassment with clear grievance/whistleblowing routes (PIDA compliant) and signposting.
    Governance Essential
  • Principles of 'Ukhuwwah' and 'Ta'awun' explicitly covered in onboarding/training for staff, volunteers AND trustees, with competency checks.
    Training Important
  • Peer supporters/buddies receive basic training (listening, safeguarding) and supervision; SOP defines boundaries.
    Risk Management Essential
  • Formal mentorship or buddy systems with training
    Collaboration High
  • Peer-led support groups with supervision
    Stakeholder Engagement High
Better 5
  • Remote/hybrid inclusion strategies (e.g., virtual socials) specified in policy.
    Inclusion Important
  • Board reviews culture KPIs quarterly and sponsors a workforce/volunteer forum with ToR and feedback loop.
    Governance Essential
  • Regular social or team-building events with accessibility feedback
    Stakeholder Engagement Medium
  • Hardship/Qard Hasan fund with DPIA and SLAs
    Welfare High
  • Compassionate leave exceeding statutory minimums
    Welfare High

Related Criteria

CWE-CWR-01 Weekly Dignified Food Support Service (Food Bank, Pantry, or Hot Meals) CWE-CWR-02 Hardship-grant / zakāt emergency fund CWE-CWR-03 Volunteer management: hours logging, safer recruitment & safeguarding CWE-CWR-04 Partnerships with local authorities and community organisations (NGOs/VCSE) CWE-CWR-05 User-impact survey results
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:04.328628

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

Sign in to post a comment.

Back to Criteria