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CWE-FSH-03 Compassion, Welfare & Environment Family & Social Harmony CORE Excellence v2.9.7

Community mediation service for disputes

Assesses the establishment of a formal mediation service to uphold community well-being. By offering a just (ʿAdl) and reconciliatory (Sulḥ) path to resolve conflicts, the organization actively prevents discord, strengthens the social fabric, and reduces strain on external legal systems. Crucially, this service prioritizes safety and justice, ensuring that reconciliation is never pursued at the expense of protecting vulnerable individuals from harm (Maqāṣid al-Sharīʿah).

Assessment Questions
  1. How does the organization currently handle internal or community disputes, and is there a recognized process?
  2. What dispute types are explicitly excluded and how do you signpost (FMC/CMC/IDVA/police/legal advice)?
  3. Who are the designated mediators, and what training (min 40h) or experience do they possess?
  4. How do you prevent dual-role mediation (imam/trustee/manager/pastoral counsellor) and ensure perceived impartiality?
  5. What domestic abuse and safeguarding screening tools (e.g., DASH) are used, and what are the non‑mediation thresholds?
  6. What are your confidentiality limits and information-sharing triggers?
  7. What is the complaints/appeals route and how is learning captured?
  8. How is the effectiveness of the mediation service measured (KPIs, resolution rates, satisfaction)?
  9. What proactive measures, such as workshops, does the organization implement to prevent disputes?
  10. What is your lawful basis for processing data (LIA/Consent) and have you completed a DPIA?
  11. What insurance covers the service (PI/PL)?
Evidence Requirements
  • Mediation service policy and procedure document (including exclusions).
  • Terms of reference for the mediation committee/service lead.
  • Privacy notice for mediation participants.
  • Legitimate Interests Assessment (LIA) or Consent forms.
  • Data sharing agreement/protocol.
  • Records of training provided to mediators (certificates, CPD logs).
  • Anonymized case log or register showing the number, type, and outcome of disputes.
  • Confidential feedback forms or testimonials.
  • Quarterly KPI pack/report to trustees.
  • Agreement to Mediate and informed consent templates.
  • Conflict-of-interest declarations and recusal records.
  • Safeguarding risk screening forms (DASH) and referral log.
  • DPIA and retention schedule.
  • DBS certificates/central register.
  • Insurance certificate (PI/PL).
  • Lone-working and venue risk assessments.
  • Complaints log and outcomes.
Scoring Guidelines
LevelRatingDescription
5 5/5 CMC/FMC-aligned training; conflict checks and independence enforced; resolution rate ≥70% (of accepted cases); median time ≤30 days; satisfaction ≥85%; supervision in place; safeguarding systemised; external referrals used; proactive community education.
4 4/5 Formal service with named lead; trained mediators (≥40h); documented process and exclusions; quarterly KPI reporting to board; safeguarding triage operational.
3 3/5 Policy exists; named service lead; approved ToR; published eligibility/exclusions; complaints route; privacy notice + DPIA; conflict-check form; safeguarding triage record; signed Agreement to Mediate.
2 2/5 Ad-hoc; no policy; no metrics; informal mediation by elders/Imams without formal safeguards.
1 1/5 No service.

Related Criteria

CWE-FSH-01 Structured pre-marital courses offered regularly CWE-FSH-02 Post-marital/family counselling service available CWE-FSH-04 Parenting support or classes offered CWE-FSH-05 Confidential reporting mechanism for domestic abuse and family safety concerns CWE-FSH-06 Marriage Partner Finding Service Available
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:05.231055

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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