Janazah Service Excellence & Bereavement Support

This criterion evaluates the organization's commitment to providing dignified, religiously compliant, and compassionate Janazah (funeral prayer) services and bereavement support. It encompasses the entire lifecycle from notification of death to burial and post-funeral care. Key elements include defined governance with clear accountability, comprehensive Standard Operating Procedures (SOPs) covering chain-of-custody and dignity, and a tiered bereavement support pathway. The service must adhere to strict UK regulatory standards (safeguarding, H&S, GDPR, CMA transparency) and Islamic principles of *Takrim al-mayyit* (honoring the deceased) and *Satr* (privacy). It emphasizes operational resilience, competency-based training, and environmental stewardship through responsible waste and resource management.