OSI-OSA-05
Outreach & Social Impact
Outreach & Social Action
CORE
Excellence
v2.9.7
Event feedback average score
Assesses whether the organization collects feedback on its public events and achieves an average satisfaction rating, evaluating program quality from the attendee's perspective. This commitment to continuous improvement reflects the Islamic principle of Ihsan (excellence) in community service. Furthermore, actively gathering attendee insights embodies a practical form of Shura (consultation), ensuring the organization fulfills its Amanah (trust) to the public by delivering impactful, high-quality social action initiatives that genuinely benefit society.
Assessment Questions
- Does the organization have a documented process for collecting feedback, and what is the coverage (% of events surveyed)?
- Is the survey instrument standardized with a 5-point Likert scale and core dimensions?
- What was the weighted average satisfaction score and median event score over the last 12 months?
- Was the survey invitation issued to the full attendee list? If not, provide the sampling frame and bias controls.
- Show evidence of CAPA usage: Issue -> Root Cause -> Action -> Verification.
- How does the organization 'close the loop' by communicating back to attendees ('You said, We did')?
- Do you have a Legitimate Interests Assessment (LIA) and PECR assessment for survey invites?
- Do you have a retention schedule and deletion logs for survey data?
- How do you ensure inclusivity in feedback collection (e.g., reasonable adjustments, safe wording)?
Evidence Requirements
- Documented procedure for event feedback including sampling standards.
- Samples of feedback forms (showing standard Likert and Adab guidance).
- Aggregated feedback reports (weighted mean, median, trends) for last 12 months.
- Completed CAPA templates or action logs showing closure of top issues.
- Legitimate Interests Assessment (LIA) and PECR assessment document.
- Privacy notice, retention schedule, and data deletion logs.
- Examples of 'You said, We did' communications.
- Sampling & Bias Mitigation note (if not sending to 100% of list).
Scoring Guidelines
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Excellent satisfaction (4.5+/5) AND ≥90% event coverage; response rate ≥30% (or representative sample); evidence of 'You said, We did' comms and closed CAPA loops. |
| 4 | 4/5 | Good satisfaction (4-4.49/5) AND ≥80% event coverage; response rate ≥20% (or ≥50 responses); basic CAPA usage. |
| 3 | 3/5 | Adequate satisfaction (3.5-3.99/5) AND ≥50% event coverage; response rate ≥10% (or ≥30 responses); basic assessment. |
| 2 | 2/5 | Below target satisfaction (<3.5/5) OR low coverage/response rates; non-representative. |
| 1 | 1/5 | No feedback collected or average <3.0. |
Discussion (1)
Administrator
2026-03-07 11:08:07.962769
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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