Event feedback average score
Assesses whether the organization collects feedback on its public events and achieves an average satisfaction rating, evaluating program quality from the attendee's perspective. This commitment to continuous improvement reflects the Islamic principle of Ihsan (excellence) in community service. Furthermore, actively gathering attendee insights embodies a practical form of Shura (consultation), ensuring the organization fulfills its Amanah (trust) to the public by delivering impactful, high-quality social action initiatives that genuinely benefit society.
| Metric | Event feedback average score |
|---|---|
| Target | ≥4.0/5 weighted mean AND no core dimension below 3.8/5. |
| Frequency | Per event (issued within 72h); quarterly aggregation. |
| Method | Calculate two metrics: (1) Attendee-weighted mean satisfaction across all events in period; (2) Median event score. Denominator: All public events >30 attendees. |
| Unit | Score (1-5) |
Level 1: Initial/Ad-hoc
No formal process exists for collecting event feedback. Feedback is received passively or anecdotally.
Level 2: Developing
A basic feedback mechanism is used for some public events (<50% coverage). Data is collected but not systematically analyzed or used.
Level 3: Established
A standardized process collects feedback for ≥50% of public events. Average score is 3.5–3.9/5. Basic analysis identifies major themes.
Level 4: Advanced
Systematic feedback for ≥80% of events. Average score ≥4.0/5. CAPA template used to drive improvements. Basic 'You said, We did' reporting.
Level 5: Optimizing
Dynamic improvement cycle with ≥90% coverage. Average score ≥4.5/5. Benchmarking against peers/targets. Closed-loop improvements verified and communicated back to community.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | exempt | Formal sampling standards and weighted mean calculations are disproportionate for volunteer-run micro charities. |
| Small | partial | Can implement basic 5-point Likert surveys for events, but complex aggregation and formal sampling standards should be scaled down. |
| Medium | full | Standardized surveys and aggregated reporting are expected standard practice at this level. |
| Large | full | Fully applicable for robust KPI tracking and quality assurance across multiple events. |
| Major | full | Essential for large-scale event management, reporting, and continuous improvement. |
Applicable When
- The organization hosts public events (physical or virtual).
- The events are designed to provide a service or benefit to attendees.
- Includes online/virtual events (webinars, livestreams) and open-access broadcast programs with real-time audience engagement.
Not Applicable When
- The organization does not host any public events.
- The organization only provides facilities (like a prayer space) without organizing events.
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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