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OSI-OSA-07 Outreach & Social Impact Outreach & Social Action CORE Excellence v2.9.7

Structured support for vulnerable groups

Assesses systematic support for vulnerable groups, moving from ad-hoc relief to rights-based, dignified care. This operationalizes Khidmah (service), Raḥmah (mercy), and Amanah (trust), ensuring safeguarding, data privacy, and Shariah-compliant governance (Zakat) are embedded to protect the dignity (hifz al-‘ird) and safety (hifz al-nafs) of beneficiaries. Rooted in Takaful (mutual solidarity) and Ihsan (excellence), this structured approach fulfills the communal obligation (Fard Kifayah) to uplift the marginalized, ensuring Islamic social justice actively empowers those in need.

Compliance 5
  • Safeguarding policy with DSL, Trustee Lead, and explicit escalation (Care Act s.42/LADO/Police).
    Safeguarding Critical
  • Safer recruitment (DBS Matrix, checks, induction) and regular supervision for staff/volunteers.
    Safeguarding Critical
  • GDPR compliance: ROPA, DPIA, Breach procedure (72hr), SAR procedure, Art.28 contracts.
    Data Protection Essential
  • Lone Working SOP and Risk Assessments for outreach.
    Health & Safety Essential
  • Accessibility Service Standard and Annual Equality Impact Assessment.
    Inclusion Important
Good 4
  • Documented 'Eligibility & Prioritisation Framework' with vulnerability indicators, thresholds, and SLA.
    Service Design Essential
  • Minimum case file standards maintained and audited quarterly.
    Operations Essential
  • Zakat Policy & Fiqh Position Paper approved by trustees/scholars.
    Governance Essential
  • Dignified Delivery (avoiding mann/adha)
    Ethical High
Better 3
  • Theory of Change and outcome measurement (baseline/follow-up).
    Impact Excellence
  • Holistic Support (financial/social/spiritual)
    Service Design High
  • Trauma-Informed Practice
    Training High
Best 1
  • Co-design with beneficiaries
    Engagement High

Related Criteria

OSI-OSA-01 Published dawah strategy OSI-OSA-02 Number of public events OSI-OSA-03 Convert-care pathway active OSI-OSA-04 Digital outreach quality (SEO, reply time) OSI-OSA-05 Event feedback average score
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 11:08:08.460620

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json

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