OSI-OSA-14
Outreach & Social Impact
Outreach & Social Action
CORE
Excellence
v2.9.7
Social Contribution & Witness (Da'wah bi'l-ḥāl) Strategy
Assesses if the organization strategically frames its services and social action as its primary means of demonstrating Islamic values (like compassion, justice, excellence) to the wider community, embodying the principle of "witness through action". Witness is expressed through unconditional, needs‑based service without coercion or making access contingent on religious adherence, in line with UK public benefit and humanitarian principles.
Compliance 1
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For advocacy or campaigning activities, documented compliance with CC9, ensuring activities further charitable purposes and remain non-party political.Compliance Conditional
Good 8
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A documented "Da'wah bi'l-ḥāl Strategy on a Page" defining: purpose statement, non-conditionality pledge (Qur'an 2:256), translation of values (Iḥsān, ʿAdl, Raḥmah) into observable behaviours, stakeholder map, programme principles, safeguarding boundaries, and key risks.Documentation Essential
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Board governance includes a standing quarterly agenda item with a structured dashboard (KPIs, risks, complaints). Minutes must explicitly record decisions, rationale linked to public benefit/values, and challenge/learning.Governance Essential
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The Annual Report includes a specific section on "Public benefit delivered through values-based service", explicitly tying "witness" to charitable purposes and evidencing outcomes. It must confirm services are provided based on need, not conditional on religion, participation, or conversion (aligned with CC PB2/PB3).Reporting Essential
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Mandatory role-specific induction and annual refresher training with a robust assessment standard: (1) Knowledge test (MCQ/short answer), (2) Scenario role-plays for public-facing staff, and (3) Supervisor observation within 60 days. Pass mark ≥80% with a defined remediation path.Training Essential
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Implementation of a "Neutrality & Conditionality Control" pack: beneficiary-facing statements at point of service confirming aid is unconditional; staff scripts for optional invitations; and monitoring checklists to ensure no proselytism occurs during service delivery.Process Essential
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A documented process to collect and act on feedback annually from segmented stakeholders using minimums: at least 2 channels, 2 stakeholder groups, and defined sample targets. Must comply with UK GDPR Art.9 and result in a published "You Said / We Did" log.Monitoring Important
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A Tiered Partnership Due Diligence process: Tier 1 (light), Tier 2 (joint delivery), and Tier 3 (enhanced). Includes alignment to Maṣlaḥah, safeguarding, and CC14/CC9 compliance.Process Essential
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An Ethical Storytelling & Comms Policy covering: content lifecycle, retention schedules, DSL approval for vulnerable groups, GDPR/PECR compliance, and adherence to the Code of Fundraising Practice.Documentation Essential
Better 3
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A Faith-Literate Crisis Communications Plan covering at least 6 scenarios (e.g., safeguarding, misinformation). Must include pre-approved lines-to-take and be tested via an annual tabletop exercise.Risk Management Essential
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Independent perception tracking conducted every 2–3 years to validate community impact.Monitoring High
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Board 'deep dive' sessions engaging directly with beneficiaries to verify values alignment.Governance Medium
Best 2
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Sector leadership: sharing toolkits or peer-mentoring other organizations on values-based service.Continuous Improvement High
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Advanced impact measurement using social return on investment (SROI) or similar methodologies.Monitoring Medium
Discussion (1)
Administrator
2026-03-07 11:08:09.653892
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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