OSI-OSA-15
Outreach & Social Impact
Outreach & Social Action
CORE
Excellence
v2.9.7
Challenging Misinformation & Islamophobia
Assesses the organization's capacity and strategy to monitor, challenge, and correct misinformation, negative stereotypes, and Islamophobic narratives in the public domain, thereby defending the community's dignity and right to fair representation. This effort is rooted in the Maqasid (higher objectives) principle of Hifz al-Ird (preservation of dignity) and the Islamic mandate for Tabyin (verification of truth). By actively countering falsehoods, the organization upholds 'Adl (justice) and protects vulnerable populations from societal harm.
Assessment Questions
- Does the organization have a Board-approved policy for narrative defense that includes CC9 compliance and legal escalation triggers?
- How does the organization monitor public channels, and does the system comply with GDPR (e.g., DPIA for social listening)?
- Describe the verification process and 'Adab & Bayān' standards used before issuing a public response.
- What safety protocols are in place to support staff/volunteers facing harassment or viewing hostile content?
- Provide evidence of post-incident reviews and how they have led to improvements in the response strategy.
Evidence Requirements
- Board-approved 'Narrative Defence & Crisis Comms Policy' (with CC9/Legal checks).
- Risk Register extract showing 'Reputational Risk/Islamophobia' with controls.
- Incident Logs (anonymized/GDPR compliant) showing triage, verification, and action taken.
- Examples of regulatory complaints (IPSO/Ofcom) or platform reports filed.
- Safety Protocol document for staff/volunteers.
- Post-incident review reports or 'lessons learned' documents.
Scoring Guidelines
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Systemic & Narrative-Shaping: Produces original research/content, influences policy/industry standards, and demonstrates continuous improvement through post-incident reviews. |
| 4 | 4/5 | Collaborative & Influential: Active coalition work (named partners), regular joint campaigns, and quarterly board reporting on narrative impact. |
| 3 | 3/5 | Proactive & Strategic: Documented strategy and policy in place, routine monitoring, trained spokespeople, and a safety protocol active. |
| 2 | 2/5 | Monitoring & Responding: Basic monitoring exists; responses are reactive and ad-hoc; policy is informal or lacks governance controls. |
| 1 | 1/5 | Reactive & Ad-Hoc: No formal capability; responses occur only when crisis hits; no monitoring or strategy. |
Discussion (1)
Administrator
2026-03-07 11:08:09.900850
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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