TS-AWM-09
Trust & Stewardship
Asset & Waqf Management
CORE
Excellence
v2.9.7
Maintenance & cleanliness standard
Evaluates the commitment to maintaining facilities in a state of exceptional cleanliness, safety, and repair. Where prayer and ablution areas exist, this embodies Ṭahārah (purity) and Iḥsān (excellence), fulfilling the Amānah of stewardship. For non-religious facilities, it applies to hygiene-critical spaces (toilets, kitchens, reception) ensuring dignity and safety for all users.
Assessment Questions
- Show the last 3 months of cleanliness audits: what is the rubric, zone weighting, and how do you prevent any zone falling below 85%?
- What were your last 10 maintenance tickets—what % met the SLA by severity (Critical/High/Routine), and what actions were taken on breaches?
- For wudu/water systems and safety systems: can you show L8 water hygiene records and Fire Safety Order Art.17 maintenance checks?
- How are cleaning and maintenance staff trained (including COSHH, manual handling, and Fiqh of Ṭahārah where relevant)?
- How does the organization ensure accessibility features (ramps, alarms, rails) are maintained and unobstructed during cleaning?
Evidence Requirements
- Documented cleaning schedules with frequencies (e.g., 3x daily for peak times) and completed weighted audit rubrics.
- Maintenance logs showing ticket ID, severity, reported time, and resolution time (SLA compliance).
- Asset register for critical plant (boilers, HVAC) linked to PPM tasks.
- COSHH file (SDS sheets, risk assessments), L8 water logs, and Fire Safety maintenance records.
- Training matrix/certificates for staff (COSHH, manual handling, infection control).
- SLA performance reports (e.g., % jobs within target).
- Physical inspection verifying cleanliness, accessibility, and state of repair.
Scoring Guidelines
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Excellent maintenance (95%+) with comprehensive systems, all SLAs met, data-driven improvement, and strong community pride |
| 4 | 4/5 | Good maintenance (90%+) with defined rubrics, documented SLAs, and proactive hygiene controls |
| 3 | 3/5 | Adequate maintenance (80-89%) with basic schedules and reactive repairs tracked |
| 2 | 2/5 | Below standard maintenance; inconsistent cleaning or slow repairs |
| 1 | 1/5 | Poor maintenance (<70%); visible dirt or safety hazards |
Discussion (1)
Administrator
2026-03-07 12:00:40.548463
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json
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