Organisational Ethos & Language Review
The board's review of language ensures communications fulfill the amānah of Sidq (truthfulness), Balāgha (clarity), and ‘Adl (justice/balance). This builds stakeholder trust, safeguards reputation, and ensures the organization's public identity authentically reflects its core Islamic ethos. Balāgha entails accessibility and inclusion; the board ensures communications are understandable through plain language and appropriate formats. Tone must reflect Hikmah (wisdom), avoiding harm or polarization. This framework prevents misrepresentation (Ghurūr) and concealment (Tadlīs) while protecting the dignity (Hifz al-‘ird) of beneficiaries.
- How does the board ensure that the organization's external communications are systematically reviewed for truthfulness (Sidq), clarity (Balāgha), and justice (‘Adl)?
- Provide your communications risk taxonomy and the register of 'Key External Communications' for the last 12 months.
- Show 3 examples (low/medium/high risk) of outputs with their RACI, evidence pack, readability/WCAG checks, and translation QA.
- What specific mechanisms prevent misleading statements (Ghurūr) or concealment (Tadlīs), and how are claims substantiated (show the log)?
- How does the crisis communications plan link to Charity Commission Serious Incident Reporting (SIR) and safeguarding duties?
- Describe the process for corrections and how they are propagated across all channels (web, social, email).
- What readability standards (e.g., Flesch-Kincaid) and accessibility checks (WCAG 2.2 AA) are applied?
- How are religious texts (Qur'an/Hadith) and translations verified for accuracy?
- How do you ensure imagery and stories protect dignity (Hifz al-‘ird) and comply with safeguarding consent requirements?
- Board-approved Communications Policy and Risk Taxonomy.
- Register of Key External Communications with risk ratings.
- Sampled 'Evidence Packs' for high-risk outputs (RACI, claims evidence, scholar sign-off).
- Claims Substantiation Log (categorized by impact, finance, religious).
- Stakeholder feedback reports with SLA performance data.
- Training records (staff & trustees) covering ethos, GDPR, and regulations.
- Corrections Register with channel propagation evidence.
- Accessibility and Readability audit reports (WAVE scans, Flesch-Kincaid scores).
- Translation QA records and Terminology Glossary.
- Crisis Communications Playbook with SIR and safeguarding links.
- Consent forms and best-interests assessments for imagery.
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Comprehensive System: Risk-based sampling, 100% evidence packs for high-risk, WCAG AA, full training coverage. |
| 4 | 4/5 | Managed Process: Policy active, most high-risk items checked, basic accessibility tracking. |
| 3 | 3/5 | Defined Process: Policy exists, partial implementation, informal checks. |
| 2 | 2/5 | Ad-hoc: Inconsistent reviews, limited training, no risk taxonomy. |
| 1 | 1/5 | No board-level review or policy. |
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Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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