Formal Staff & Volunteer Wellbeing Program
Measures the implementation of a formal, risk-based wellbeing program for all personnel. This reflects the leadership's duty of Riʿāyah (care) and Raḥmah (mercy), and the obligation of Amānah (trust) to safeguard people. The program integrates safeguarding and people risk management, addressing psychosocial hazards (e.g., burnout, trauma) to prevent harm (Lā ḍarar wa lā ḍirār). It advances the maqāṣid by protecting life (Hifz al-nafs) and intellect (Hifz al-‘aql), ensuring workloads align with the Qur’anic principle of ease (Qur’an 2:185) and operational resilience.
| Metric | Wellbeing Program Effectiveness Index |
|---|---|
| Target | Satisfaction > 4.0/5; Actions > 80%; Training > 95% |
| Frequency | Quarterly/Annual |
| Method | Composite of: 1) Staff/Vol Satisfaction Score, 2) Stress Risk Assessment Action Completion %, 3) Manager Training Completion %. |
| Unit | Percentage/Score |
Level 1: Initial/Ad-hoc
Wellbeing support is informal, ad-hoc, and reactive. No formal policy, risk assessment, or training exists.
Level 2: Developing
Basic reactive policies (e.g., sick leave) exist. No proactive stress risk assessment or formal mental health support.
Level 3: Established
Formal documented program active. EAP/referral pathways established. Volunteer induction includes wellbeing. Critical incident support is available but reactive.
Level 4: Advanced
Program actively managed with quarterly pulse surveys. Stress risk assessment actions >70% complete. Volunteer feedback is collected and actioned. Managers trained.
Level 5: Optimizing
Program is a benchmark of excellence. >90% training completion. Data drives continuous improvement (PDCA). Culture fully integrates Riʿāyah and Shūrā.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | exempt | No SLT or formal line management; formal HSE stress assessments and EAP DPIAs are highly disproportionate for volunteer-led groups. |
| Small | partial | Basic duty of care and informal wellbeing support apply, but formal HSE stress assessments (legally required for 5+ staff) and SLT leads are disproportionate. |
| Medium | partial | Documented policy and HSE stress risk assessment are required (5+ staff), but the SLT lead role and formal EAP processes can be scaled down or combined. |
| Large | full | Fully applicable given the presence of formal HR functions, an established SLT structure, and a larger staff base. |
| Major | full | Fully applicable; a comprehensive and formal wellbeing program is essential for a large workforce and complex operations. |
Applicable When
- Organization employs staff or utilizes volunteers
Not Applicable When
- Organization is run entirely without any staff or volunteers (hypothetical case)
Related Criteria
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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