Career guidance and mentoring service (with clear boundaries, safeguarding, and confidentiality)
Evaluates the availability of non-clinical career guidance and mentoring. Guided by the principles of Naṣīḥah (sincere counsel) and Khidma (service), this service helps individuals align their careers with their Ahlīyah (competence). To ensure safety and religious integrity, the service operates under strict boundaries: it does not provide clinical counselling/psychotherapy, nor does it issue fatāwā (religious rulings). Where mental health needs arise, referrals are made to qualified providers. Islamic guidance focuses on work ethic and general principles, grounded in Sadd al-dharā’iʿ (blocking means to harm) to prevent boundary violations. Career guidance serves maqāṣid by developing skills (ḥifẓ al-‘aql) and lawful earning (ḥifẓ al-māl).
| Metric | Career guidance & mentoring service performance dashboard |
|---|---|
| Target | Scaled to org size |
| Frequency | Quarterly |
| Method | Dashboard including unique users, sessions/user, match rate, wait time, satisfaction, outcomes (6/12m), referrals, no-shows |
| Unit | Composite |
Level 1: Initial/Ad-hoc
No formal career counselling or mentoring service exists. Guidance is informal, ad-hoc, and dependent on individual initiatives.
Level 2: Developing
A basic, informal service exists but lacks formal governance, safeguarding documentation, or clear role definitions.
Level 3: Established
A formal service is established with documented policies (privacy notice, safeguarding risk assessment, mentor agreements). Mentors are selected based on competence (Ahlīyah) and confidentiality is assured.
Level 4: Advanced
The service is systematically managed with quarterly KPI reporting, regular supervision, and equality monitoring. It aligns individual paths with community needs (Khidma) and has a functional referral pathway.
Level 5: Optimizing
The service is a benchmark of excellence, using PDCA cycles and external benchmarking. It demonstrates sustained outcomes (12 months+) and fosters a culture of Naṣīḥah and Shūrā.
Organisation Types
By Organisation Size
| Size | Applicability | Notes |
|---|---|---|
| Micro | partial | If offered, requires basic safeguarding and clear boundaries, but formal SROs, Level 6 advisers, and quarterly KPI reviews are disproportionate. |
| Small | partial | If offered, relies on trained volunteers rather than Level 6 staff; formal SRO roles and quarterly KPI reporting would be scaled down. |
| Medium | full | |
| Large | full | |
| Major | full |
Applicable When
- Organization has a community outreach or support mission.
- Organization has the capacity to provide or facilitate career services.
Not Applicable When
- Organizations that are focused solely on religious observance without any community support programs.
- Organizations that have no capacity to provide or facilitate career services due to their specific mandate and resources.
Discussion (1)
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Updated islamic_references from mizan-297.json
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