Accurate & Transparent Product Labeling

This criterion assesses the accuracy, transparency, and safety of product labeling, ensuring consumers receive complete, truthful, and accessible information. It evaluates the organization's commitment to 'Amanah' (trust) by providing clear details on ingredients, origin, halal certification, nutrition, usage, allergens, and hazards. To manage diverse product portfolios, the organization implements a mandatory 'SKU Regulatory Classification & Channel Applicability' process (Decision Tree) to determine the specific regulatory regime (e.g., Food, Cosmetics, Chemicals, Electronics) and channel requirements (Physical, Digital, PPDS) before label generation. Deception is strictly prohibited (Man ghashshana fa laysa minna). The organization appoints a 'Labeling/Claims Responsible Officer' (Amanah Owner) to oversee compliance and report risks to senior leadership/trustees. The system ensures 'Digital Parity' where online information matches physical labels exactly. Mandatory on-pack disclosures are never replaced by QR codes. The organization maintains a category-and-market compliance matrix and a rigorous change control system to update labels based on formulation, regulation, or scientific changes.