TS-AWM-13
Trust & Stewardship
Asset & Waqf Management
CORE
Excellence
v2.9.7
Hospitality corner/room usage
Assesses whether the organization provides a dedicated space for welcoming and hosting guests, particularly visitors and newcomers. Formal hospitality = pre-arranged hosting of visitors/stakeholders (e.g., delegations, donors, civic or interfaith visitors, new member orientations) with a named host, a booking, and a simple record. To count as a formal event, it must involve external visitors or newcomers (not routine customers), last ≥20 minutes, and be logged. Routine customer service in public-facing retail does not count. This space should be used at least four times per year for formal hospitality.
Assessment Questions
- Does the organization have a designated space for welcoming guests? (Describe if single-purpose or defined multi-purpose config).
- What is your visitor sign-in lawful basis, retention period, and deletion method? Who is responsible?
- Do you operate a gifts/hospitality register with approval thresholds? (Provide redacted example).
- Do you provide PPDS/portioned food? If yes, show allergen controls; if no, show your proportionate decision record.
- What reasonable adjustments have you provided for guests in the last 12 months?
- How does the organization ensure the hospitality space is used regularly (≥4 times/year) and proactively?
- How is feedback on the guest experience collected (sample size/method) and used for improvement?
- In what ways does the organization's approach reflect Islamic principles of Iḥsān, Raḥmah, and privacy (Adab)?
Evidence Requirements
- Photographs or tour of the hospitality corner/room (showing layout/storage/signage).
- Formal hospitality event log (template + last 12 months completed entries).
- Booking system screenshots/printouts showing named hosts.
- Visitor sign-in privacy notice (dated version) + retention schedule.
- Gifts & hospitality register (redacted sample) + approval thresholds.
- Annual room compliance checklist (Fire/H&S/Privacy/Food/Accessibility) signed by owner.
- Safeguarding evidence: Training log, DSL poster photo, role descriptions.
- Guest feedback forms/results (meeting minimum sample requirements).
- Budget line items for hospitality.
Scoring Guidelines
| Level | Rating | Description |
|---|---|---|
| 5 | 5/5 | Dedicated, accessible space; ≥6 events/year; volunteer rota trained; satisfaction measured (≥10 responses or ≥50% rate) with ≥90% positive; annual H&S/Fire/Food/Privacy checks; gifts/hospitality register active. |
| 4 | 4/5 | Dedicated space (or permanent zoning); ≥4 events/year; basic amenities; satisfaction measured with ≥80% positive; annual checks completed. |
| 3 | 3/5 | Dedicated corner/room OR multi-purpose area with permanent zoning/signage; used ≥4 times/year; amenities adequate; partial checks. |
| 2 | 2/5 | Defined hospitality setup in a multi-purpose area with stored kit/booking; used 1–3 times/year; gaps in amenities/compliance. |
| 1 | 1/5 | No dedicated hospitality space or no evidence of usage. |
Discussion (1)
Administrator
2026-03-07 12:00:42.366846
📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json
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