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OSI-OSA-01 Outreach & Social Impact Outreach & Social Action CORE Excellence v2.9.7

Published dawah strategy

This criterion assesses whether the organization has a documented, publicly available strategy for its dawah (outreach) activities. It requires a two-layer documentation approach: a Public Summary (outlining objectives, values, and complaints routes) and an Internal Annex (containing sensitive risk, security, and operational details). The strategy must define the scope of dawah activities, ensuring alignment with Islamic ethics (non-coercion, wisdom) and UK regulatory standards (safeguarding, GDPR, governance).

Compliance 2
  • Safeguarding: An 'Outreach Safeguarding Protocol' covering lone working, chaperoning, DBS checks, and referral pathways.
    Risk Management Essential
  • Data Protection: ROPA entry for outreach, Art 28 Processor Agreements, joint-controller assessments, and PECR opt-outs.
    Data Protection Essential
Good 11
  • Explicitly define included activities (Scope) and exclusions (e.g., political campaigning, pure fundraising).
    Strategy & Scope Essential
  • Mandatory 'Ethical Dawah Commitments' section citing Qur’an 2:256 and 16:125, prohibiting coercion and aggression.
    Ethics & Values Essential
  • Maintain a 2-layer documentation structure: (1) Public Summary (objectives, values, complaints route) and (2) Internal Annex (risks, security, DPIAs).
    Documentation Essential
  • Governance: Trustee approval, named SRO, quarterly dashboard, and a defined Serious Incident Reporting (SIR) decision pathway.
    Governance Essential
  • Digital Governance: MFA on all accounts, role-based access, content approval workflows, and moderation SLAs.
    Digital Governance Essential
  • Inclusion: Publish an accessibility statement and reasonable adjustment request process.
    Equality & Inclusion Essential
  • Neutrality: Explicit statement distinguishing dawah from political activity (CC9) and fundraising.
    Governance Essential
  • Metrics: Track Outcome, Safeguarding, Aftercare, and Do-No-Harm indicators.
    Performance Essential
  • Structured aftercare for new Muslims (mentoring, classes)
    Community Support High
  • Digital Hygiene: Regular access reviews and offboarding
    Digital Governance High
  • Solicitation Transparency in mixed-purpose outreach
    Ethics & Values High
Better 4
  • Community Listening exercises pre-campaign
    Stakeholder Engagement High
  • Evidence-based approaches informed by research
    Excellence High
  • Interfaith/local partnership working
    Stakeholder Engagement High
  • Quarterly learning loops/retrospectives
    Continuous Improvement High

Related Criteria

OSI-OSA-02 Number of public events OSI-OSA-03 Convert-care pathway active OSI-OSA-04 Digital outreach quality (SEO, reply time) OSI-OSA-05 Event feedback average score OSI-OSA-06 Mentoring programs (youth or adult)
Version
2.9.7 2025-11-05

Discussion (1)

Administrator 2026-03-07 12:06:36.039912

📋 **Version updated: 1.0.0 → 2.9.7** **Changes:** Full import from mizan-297.json

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